Medical Receptionist: FT Days

Firelands Health Careers•Bellevue, OH

5h•Onsite

About The Position

Firelands Health is seeking a Medical Receptionist to join their team. This is a full-time position with day shifts. The role involves performing various administrative and patient-facing duties to ensure smooth operations within a medical practice. The Medical Receptionist will be responsible for greeting patients, managing phone calls, scheduling appointments, handling patient information, verifying insurance, collecting payments, and maintaining patient records. The position is assigned to a specific practice but may require assisting at other sites. Firelands Health is committed to being the preferred independent healthcare employer in the Sandusky Bay region, offering a supportive work environment and opportunities for professional growth.

Requirements

High school graduate; vocational education preferred.
Experience in medical ambulatory setting.
Current CPR certification or obtained within 3 months of employment and maintained.
Proficient in the use of personal computers with strong typing skills.
Skilled in the use of Microsoft Outlook, Excel, and Word is desired.
All employees must be able to provide proof of their identity and their right to work in the United States.
Annual tuberculin testing.
Initial testing upon hire will consist of a 2-step tuberculin test, symptom survey, or chest x-ray.
Employees can elect to have the Hepatitis vaccine or sign a waiver to decline due to prior vaccination.
Must possess a valid State of Ohio motor vehicle operator's license and insurable under Firelands auto policy.
Employee must provide proof of personal automobile liability insurance coverage upon request.
Successful completion of a 90 day get-acquainted period.

Nice To Haves

Vocational education preferred.
Skilled in the use of Microsoft Outlook, Excel, and Word is desired.

Responsibilities

Greeting patients, vendors, and other visitors and notifying appropriate staff of their arrival.
Operating telephone console to route incoming calls and place outgoing calls.
Scheduling of patient appointments.
Obtaining current and accurate insurance information each visit.
Verifying coverage through insurance company.
Obtaining pre-certifications or prior authorizations as needed.
Maintaining daily accurate records for timely billing of accounts.
Notifying patients of account status and payments due using collection techniques to assist in keeping accounts receivable current.
Assisting in covering other practice sites as needed.
Obtaining, verifying, updating, and scanning patient information and providing support services to patients and medical staff.
Verifying patient’s current insurance coverage through insurance websites.
Collecting and posting co-pays and past due balances, and completing any necessary forms obtaining signatures as necessary.
Managing referrals through EMR.
Following all incentive guidelines by helping the practice meet a variety of incentive program goals, including Meaningful Use and Patient Centered Medical Home.
Performing daily banking through Virtual Merchant and FRMC cashiers.
Preparing a daily financial spreadsheet for practice.
Ensuring the submission of timely, accurate, and complete information to the Central Billing Office.
Using collection management reports to keep accounts receivable current.
Looking for instances of Red Flag Identity theft patterns and reporting potential threats to Privacy Officer.
Requesting, locating, sending, and receiving patient medical records according to federal, state, or local guidelines.
Maintaining medical appointments for patients.
Answering phones in a pleasant manner, screening calls following clinic guidelines to appropriately and expeditiously direct caller.
Maintaining clean, orderly waiting area including patient message board, children’s area, and reading materials.
Organizing and maintaining an inventory system to ensure adequate levels of supplies with emphasis on patient care and cost containment.
Practicing all facets of Health & Safety.
Demonstrating competence in communication, professionalism, organizational and analytical skills, and technical/professional skills and knowledge in performance of duties and responsibilities rendered to the customer population served.