Medical Receptionist / Scheduler
About The Position
This is an in-person role located at our Outpatient Office in Brewer, Maine. The Medical Receptionist | Full-Time | M-F role at Rehab Without Walls Neuro Rehab Outpatient Clinic involves welcoming patients, supporting front desk operations, verifying insurance, managing referrals, collecting payments, and assisting with administrative tasks to ensure smooth daily clinic flow. Rehab Without Walls is a revolutionary neurorehabilitation program that moves individuals outside of institutional settings and into their natural home and community environment through a continuum of care. It is designed to significantly help people who have primarily experienced a brain injury, spinal cord injury, or stroke/CVA through accident or illness regain functional capabilities. By providing care in the home, community, workplace, or school, Rehab Without Walls promotes greater health through the recovery process, all with industry-leading outcomes that dramatically improve functional skills and independence for patients.
Requirements
- Must have scheduling experience.
- Prior medical front office experience
- Experience with insurance verification/authorizations
- Strong organization, attention to detail, and a patient-friendly approach
- High School diploma or GED
- Possesses excellent interpersonal communication skills
- Presents professional attitude, appearance and beyond stellar customer service skills and use of judgment
- Is detail oriented, organized and has strong data-entry skills
Nice To Haves
- Prior administrative experience in a health care environment is preferred
Responsibilities
- Welcome patients and support front desk operations (check-in/out, scheduling)
- Verify insurance and obtain prior authorizations
- Manage referrals and maintain accurate records
- Collect copays and process payments
- Assist with billing, administrative tasks, and daily clinic flow
- Welcomes patients and visitors by greeting them, in person or on the telephone. Answers or refers inquiries
- Receives referrals and understands type of insurance benefits available
- Verifies insurances and obtains authorization from insurance companies
- Schedules patient appointments
- Registers patients; checks patients in and out
- Collects copays at the time of each appointment and follows procedures for co-payment deposits
- Performs credit card transactions
- Maintains patient account balances
- Works with electronic medical records
- Files, Faxes, and Scans documents
- Manages and orders office supplies
- Completes billing and payroll data entry
- Schedules breaks and lunches with Aides to ensure front office is covered
- Completes clinic opening and closing duties, as required
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
