Medical Receptionist/Referral Clerk

Resolution Think•Portsmouth, VA

3d•Onsite

About The Position

Resolution Think LLC is seeking experienced medical office clerks to support multiple departments at Portsmouth Naval Medical Center. This position involves supported administrative functions within the assigned department to include patient registration, check in/out, and referral requests. Personnel shall utilize MHS GENESIS, and various other databases in support of patient care and to satisfy administrative requirements. Personnel shall provide scheduling services for patient's care. Personnel shall serve as the initial point of contact for staff and patients to the department. Personnel shall conduct themselves in a professional and courteous manner and shall display sensitivity to patients’ needs. Personnel shall be largely responsible for most aspects of the check-in process as patients present to the department, including greeting patients, checking in and updating patient records, assisting patients in completion of appropriate forms and question sheets, providing patients with educational material or showing educational videotapes, and coordinating patient flow through the department. Personnel shall maintain records of patients treated and examinations performed. Personnel shall utilize the MTF automated patient scheduling system to set patient exams and shall remind patients of upcoming appointments by telephoning them prior to their appointed visit. Personnel shall receive phone calls from patients, physicians, emergency room personnel, providers at outlying clinics, other departments, MTFs' or DoD installations. Contracted personnel shall screen incoming calls, ascertain the nature of the call, following established department guidelines, and forward calls appropriately. Personnel shall act as the information receptionist for the department, which involves the following: answering the telephone and receiving patients/family members/visitors and military personnel in the radiology spaces; taking appropriate measures to ensure confidentiality and privacy during interactions, and providing the necessary information and material (i.e., patient's prior images, consults, brief description of problem, etc.) to aid in handling callers/visitors. Personnel shall maintain ongoing contact with beneficiaries, staff members, and healthcare providers primarily by telephone, in person, or via electronic mail. Personnel shall contact, via telephone and/or e-mail, patients, healthcare providers, clinics, and hospitals/DOD installations as directed by department staff, following established department guidelines. Personnel shall obtain and return transport equipment. Personnel shall use protective devices for patients with communicable diseases. Personnel shall relay and receive information regarding the patient’s scheduled medical procedures and communicate with all MTF staff as necessary. Personnel shall be physically capable of normal ambulation, to also include stooping, bending, reaching, lifting, pushing, and pulling medical equipment and patients.

Requirements

High School Diploma or GED
A minimum of 12 months of administrative experience working in a medical practice or clinical setting.
Knowledge of medical terminology required.
Must be able to type at least 50 WPM.
Active Basic Life Support (BLS) from either American Heart Association (AHA) or American Red Cross
US Citizen
Meet outlined federal background and drug screening to secure base access.

Responsibilities

Patient registration, check in/out, and referral requests.
Utilize MHS GENESIS, and various other databases in support of patient care and to satisfy administrative requirements.
Provide scheduling services for patient's care.
Serve as the initial point of contact for staff and patients to the department.
Conduct themselves in a professional and courteous manner and display sensitivity to patients’ needs.
Manage most aspects of the check-in process, including greeting patients, updating patient records, assisting with forms, providing educational material, and coordinating patient flow.
Maintain records of patients treated and examinations performed.
Utilize the MTF automated patient scheduling system to set patient exams and remind patients of upcoming appointments.
Receive and screen phone calls from patients, physicians, and other healthcare personnel, and forward calls appropriately.
Act as the information receptionist, answering the telephone and receiving patients/family members/visitors and military personnel.
Ensure confidentiality and privacy during interactions.
Provide necessary information and material to aid in handling callers/visitors.
Maintain ongoing contact with beneficiaries, staff members, and healthcare providers.
Contact patients, healthcare providers, clinics, and hospitals/DOD installations as directed.
Obtain and return transport equipment.
Use protective devices for patients with communicable diseases.
Relay and receive information regarding the patient’s scheduled medical procedures and communicate with all MTF staff as necessary.
Be physically capable of normal ambulation, stooping, bending, reaching, lifting, pushing, and pulling medical equipment and patients.