Medical Receptionist - Insurance Biller
About The Position
Carolina TotalCare in Concord, NC is seeking a full-time Medical Receptionist - Insurance Biller to join their team. For nearly 30 years, Carolina TotalCare has been committed to delivering comprehensive, natural healthcare. They employ a patient-centered approach with an integrated team of multi-specialty providers focused on optimizing health and function. Their services include chiropractic care, an advanced neuropathy treatment program, in-office therapy modalities (including Class IV laser), nutrition and weight loss protocols, and state-of-the-art rehabilitative modalities like Hako and decompression. The practice emphasizes treating the body as an integrated system and fosters a family-focused environment driven by excellence, empathy, and respect.
Requirements
- 5+ years of customer service experience
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Ability to be on your feet and active during your shift
- Ability to use/learn the office billing software, EHR, clearinghouse, insurance portals, phone system, and internal communication tools
- Dependable, organized, accurate, professional, and comfortable working with billing details
- Team player who thrives in a structured yet caring environment
- Outgoing, empathetic, and detail-oriented personality
Nice To Haves
- Medical billing and insurance experience
- Experience in a chiropractic, medical, or dental office
- Previous billing, insurance, chiropractic, healthcare, administrative, or EHR experience
Responsibilities
- Greet patients with warmth and professionalism.
- Answer patient questions with confidence.
- Manage appointment schedules.
- Verify insurance information.
- Prepare and submit insurance claims.
- Track claim status.
- Post payments.
- Review patient balances.
- Communicate with insurance companies regarding billing matters.
- Coordinate appointments to help patients stay on track with care plans.
- Follow up on missed visits.
- Ensure patients understand their next steps.
- Maintain accurate records.
- Protect confidential information.
- Work within established billing procedures.
- Contribute to an organized, welcoming environment for exceptional patient experiences.
Benefits
- $18.00-22.00 per hour
- Paid time off (PTO)
- 6.5 days of holiday pay
- Discounts on supplements
- Paid training
- Monthly bonuses
- Travel and seminar expenses covered
- Complimentary healthcare treatments for you and your immediate family
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
