Medical Receptionist II Liverpool Cardiology

Trinity Health

1d•Onsite

About The Position

The receptionist is responsible for supporting office operations and works independently and interdependently with other office staff to provide efficient, cost effective, quality patient care. This role involves supporting office operations, promoting a healthy work environment, and collaborating with team members to ensure efficient patient care. The receptionist will handle phone support, scanning and faxing documentation, and general administrative tasks while maintaining a high level of customer service and confidentiality.

Requirements

High school graduate or equivalent
Multi-line telephones, PC and appropriate software knowledge, knowledge of office equipment and supplies.
A solid understanding of service-related terminology.
Good communication skills both oral and written as well as good interpersonal skills required.
Customer service orientated.

Nice To Haves

business school or formal secretarial training a plus
One to two years’ experience preferred

Responsibilities

Promote a healthy work environment
Work collaboratively with CNY Family Group
Review CCDs for CNY Family Group and route to appropriate team members
Collaborate and communicate regularly with management regarding goals, needs/concerns
Phone support – Incoming and outgoing phone calls
Scanning and faxing documentation
Performs critical job functions that lead to a stream-lined and efficient patient experience
Attention to detail to ensure schedules are accurate based on provider preference sheets and office standards
Meets performance measures in place for each job function and complete job functions by established review date
Works collaboratively with staff and management
Maintains confidentiality related to patients, family and employees and information specific to service area.
Answers the telephone and routes calls to proper person. When personnel are unavailable for telephone calls, records and delivers messages.
Uses appropriate diction and grammar in conversations.
Employs professional manners and tact in all dealings. Obtains necessary information while remaining courteous about interruptions caused by other calls or events, models calmness.
Customer service orientated.
Adheres to hospital confidentiality statement.
Receives and distributes messages, packages and supplies to the appropriate person or place.
Implements the day-to-day operations of specific service or environment.
Maintains a safe and secure environment.
Displays competency related to performing job skills. Including but not limited to: PC terminals, telephones, copier, e-mail system, fax machine