Medical Receptionist I - Family Medicine - Westside

Baptist Health Care•Pensacola, FL

22h

About The Position

The Medical Receptionist I greets and registers incoming patients in the practice management system and accurately collects and enters demographic and insurance information. The position confirms and schedules appointments, verifies insurance, collects copayments, explains financial requirements to patients or responsible parties, and records payments. It also receives incoming telephone calls promptly and professionally. The role may include processing and following up on provider-generated referrals, requesting service authorizations, verifying benefits, documenting authorization information, communicating authorization status to medical staff, and scheduling referral appointments for tests, procedures, and follow-up. The schedule is Monday through Friday, 6:45 a.m. to 3:45 p.m.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills.
Ability to organize work, make assignments, and achieve goals and objectives.
Ability to prioritize work.
Confidence and skill using computers and related software applications.
Ability to make recommendations and handle complaints and requests professionally and calmly.
Ability to provide excellent customer service.

Responsibilities

Greet visitors and patients and direct them appropriately in accordance with Baptist Health Care’s mission, vision, and values.
Enter patient demographics into the practice management system and maintain patient information in the patient record.
Manage appointments and schedule patients on the appropriate days and times; remind patients of appointments.
Coordinate appointments, manage appointment reminders and online appointment requests in a timely manner, and follow up with patients who miss appointments to reschedule.
Receive and route incoming telephone calls promptly, courteously, and professionally.
Operate a variety of office equipment effectively.
Coordinate and document patient referral information.
Work closely with Baptist Medical Group representatives, insurance companies, patients, and family members.
Verify health insurance eligibility and understand copayments, coinsurance, and deductibles.
Explain financial requirements to patients or responsible parties and collect patient financial portions, including copayments and coinsurance.
Reconcile daily charges and payments accurately.
May process and follow up on referrals generated by providers.
May initiate requests for authorization of patient services, verify benefits, enter and document authorizations, and communicate authorization status to medical staff.
May schedule referral appointments for tests, procedures, and follow-up.