Medical Receptionist I - Family Medicine - WIC - BMP Navarre

Baptist Health Care•Navarre, FL

About The Position

The Medical Receptionist I greets and registers incoming patients in the practice management system, collecting and accurately entering demographic and insurance information. The role confirms and schedules appointments, collects copayments, verifies insurance, explains financial requirements, and records payments. It also handles incoming telephone calls promptly and professionally. The position may process and follow up on provider-generated referrals, request service authorizations, verify benefits, document authorizations, communicate authorization status to medical staff, and schedule referral appointments for tests, procedures, and follow-up. The position works Monday through Friday from 6:45 a.m. to 3:45 p.m. It is with Baptist Health Care, a not-for-profit health care system serving northwest Florida and south Alabama. The organization has more than 4,000 team members.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills.
Ability to organize work, make assignments, and achieve goals and objectives.
Ability to prioritize work.
Confidence and skill using computers and related software applications.
Ability to make recommendations and handle complaints and requests professionally and calmly.
Ability to provide excellent customer service.

Responsibilities

Greet visitors and patients and direct them appropriately in accordance with Baptist Health Care’s mission, vision, and values.
Enter patient demographics into the practice management system and maintain patient information in the patient record.
Coordinate and schedule appointments, manage reminders and online appointment requests in a timely manner, and follow up with patients who miss appointments to reschedule.
Receive and route incoming telephone calls promptly, courteously, and professionally.
Operate a variety of office equipment effectively.
Coordinate and document patient referral information.
Work closely with Baptist Medical Group representatives, insurance companies, patients, and family members.
Verify health insurance eligibility and understand copayments, coinsurance, and deductibles.
Explain financial requirements to patients or responsible parties and collect patient financial portions, including copayments and coinsurance.
Reconcile daily charges and payments accurately.
As needed, process and follow up on referrals, initiate service authorization requests, verify benefits, document authorizations, communicate authorization status to medical staff, and schedule referral appointments for tests, procedures, and follow-up.