Medical Receptionist I - Northwest Perinatal (East & West)
About The Position
Women’s Healthcare Associates, LLC is hiring a Medical Receptionist for Northwest Perinatal Center East, with Northwest Perinatal Center West as a secondary location when coverage is needed. The receptionist is the first point of contact for new and returning patients, helping create a welcoming, respectful, and compassionate experience in person and over the telephone. This position is 40 hours per week, Monday through Friday, with some evenings and weekends required. The role supports patient check-in and front desk operations, handles incoming calls, collects payments, and maintains accurate patient records and account information. The receptionist also coordinates with clinical and other staff, reviews records ahead of appointments, and helps keep the reception and waiting areas clean and orderly. Women’s Healthcare Associates is Oregon’s largest independent women’s health group and is clinician-led. It operates 12 clinic locations and six hospitals in the Portland metro region, serving more than 50,000 people each year. The organization describes its approach as personalized and culturally competent care.
Requirements
- High school diploma or GED.
- Ability to multitask and prioritize efficiently.
- Excellent verbal and written communication skills.
- Customer service experience.
- Knowledge of keyboarding, data entry, and basic computer skills, including Microsoft Office products.
Nice To Haves
- Medical office experience preferred.
- Bilingualism is identified as a helpful skill that may affect the hourly rate.
Responsibilities
- Greet patients and visitors in person and by telephone; answer questions or refer them to the appropriate recipient.
- Check in patients, answer incoming telephone calls, and manage other front desk operations as appropriate.
- Record and collect co-pays, deposits, and account payments, and print receipts.
- Notify clinical or other appropriate staff when patients arrive.
- Obtain records; enter data; and verify and update personal, health, billing, and insurance information.
- Scan and update insurance information in patients’ accounts.
- Review electronic medical records and demographics for required information for the next day’s appointments.
- Note missing information, co-pays, and balances due on patient accounts according to WHA guidelines.
- Collect necessary information when patients arrive for appointments.
- Keep the reception area and waiting room clean and neat.
- Foster effective working relationships with healthcare team members, patients, and others.
Benefits
- Paid time off and paid holidays.
- Employer-paid parental leave and employer-paid maternity leave.
- Medical and vision insurance.
- Dental and orthodontia coverage.
- 401(k).
- Employer-paid long-term disability insurance.
- Employer-paid life and accidental death and dismemberment insurance.
- Voluntary short-term disability insurance.
- Voluntary life insurance.
- Voluntary long-term care coverage.
- Flexible spending accounts for medical, dependent care, and transportation expenses.
- Employee Assistance Program.
- Childbirth education classes and breastfeeding support.
- Employee resource groups and opportunities for personal and professional growth.
- Comprehensive onboarding and onsite mentorship by a designated preceptor, with access to the central training team.
- Annual education budget and schedule flexibility to use it.
- Incentives to take on additional responsibility, such as preceptorship.
- Schedule flexibility, including opportunities for consistent schedules and Saturday or early morning/evening work.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
