Medical Receptionist Floater - PA

ENT and Allergy Associates•Philadelphia, PA

7d•Hybrid

About The Position

ENT and Allergy Associates (ENTA) and Hümi, one of the nation’s largest ENT, Allergy, and Audiology medical practices, is seeking a Full-Time Medical Receptionist Floater for our Pennsylvania office locations. Offices included are Philadelphia, Richboro, and Willow Grove. This position qualifies for floater benefits. The Patient Representative Floater is the “go to” person for all issues, questions, and concerns relating to front office operations. The objective of this position is to assist the Practice Site Administrator.

Requirements

Must be able to work independently
Must be willing to travel
Able to deal with varied types of people
Willing to help the Department in crunch situations
Able to handle multiple responsibilities and prioritize them well
Flexible work hours

Responsibilities

Travel to designated locations, which are assigned by the regional managers on a weekly basis.
Cover for patient representative, switchboard and surgical coordinator PTO, FMLA and open positions.
Assist the Practice site Administrator with all tasks.
Assists the operations department with Special projects and training new staff.
Will be on site with the operations department for merger and acquisition training and Go-live.
Prepare the office in the morning by turning on all office equipment; take phones off service, and collects messages from Answering Service.
Answer incoming phone calls, books appointments for physicians’, Allergy and Audiology, and takes messages when necessary.
Schedules appointments for Physicians, Audiology & Allergy.
Generates all schedules for the following day and updates schedules throughout the day, keeps accurate records of weekly logs (no-shows, Double Books).
Greets all incoming patients, ensure all new patients complete necessary paperwork. All information should be double-checked for DOB, SS#, pt. address, and insurance info. The information must be keyed in accurately and in a timely manner.
Scans all patient paperwork into EHR system.
Verifies insurance coverage at each visit, patient change of address, phone number, if anything has changed since the last time they were here, make sure all records are updated.
Ensure that all HMO patients have a valid referral before being seen.
Create and update patient’s EHR charts.
Collect and distribute all incoming faxes, mail, and deliveries.
Make certain the waiting room is neat.
Ensures phones are on Service, informs service who is on call and locks all doors.