Medical Receptionist and Patient Care Assistant

Aspire Fertility Austin•Houston, TX

7h•Onsite

About The Position

This role welcomes patients with a warm greeting, assists with patient requests for services and related inquiries, and operates necessary front office equipment to ensure high-quality patient relations. The position requires managing patient interactions, scheduling, maintaining records, and assisting with patient care tasks. Hours are 8:00 am - 5:00 pm Monday - Friday, with a requirement for working 2 weekends per month (Saturday and Sunday) and participating in holiday rotation.

Requirements

High School Diploma or GED is required
Two (2) years of Medical Administrative or Call Center experience preferred
EMR experience preferred
Bilingual - Spanish a PLUS!

Responsibilities

Answer incoming calls, direct them appropriately, and assist patients as needed—ensuring consistent communication between the lab, onsite physician, and staff, while upholding our standards for patient care and confidentiality.
Schedule and confirm patient appointments, follow-up visits, and physician referrals.
Professionally handle phone inquiries and route calls to the appropriate personnel.
Welcome and assist visitors, determine the purpose of their visit, and guide them to the appropriate staff member.
Maintain and update medical charts, reports, and correspondence accurately.
Conduct patient interviews to complete insurance documentation and privacy forms.
Perform additional duties, special projects, or tasks as assigned.
Help with room turnover, ensuring there are adequate supplies available at all times.
Assist with patient transport.

Benefits

Comprehensive Health Coverage: Medical, dental, and vision plans
Complimentary basic life insurance
Employee Assistance Program
Long-term disability insurance
FREE employee only healthcare coverage option
Comprehensive fertility benefits
Adoption assistance
Surrogacy support
Generous maternity, paternity, and partner leave
18 days of PTO annually
11 paid holidays
One floating holiday
401(k) plan with competitive company match and full vesting after 2 years
Lifestyle Spending Account
Health Savings Account (HSA) with employer contributions
Employee Referral Program
Continuing education reimbursement
Dedicated time off for professional development
Premium Calm Health app subscription
Emotional well-being and work-life resources through Employee Assistance Program (EAP) with SupportLinc
Additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance