Patient Coordinator (Medical Receptionist)

Access Physical Therapy & Wellness•Town of Cortlandt, NY

9h•Onsite

About The Position

ACCESS PT, a member of the Confluent Health family, is seeking a full-time Patient Coordinator for their Cortlandt, NY team. This role is responsible for managing front desk operations, including patient check-in/out, appointment scheduling, and referral coordination, while delivering exceptional customer service. The Patient Coordinator will also verify insurance, process authorizations, and collect payments to ensure smooth billing and patient access to care. Key duties include maintaining accurate patient records by registering new patients, updating information in the Electronic Medical Records (EMR) system, and preparing necessary documents. Additionally, the role involves answering phone calls, assisting patients, and upholding HIPAA compliance to ensure a welcoming and professional healthcare experience.

Requirements

High School Diploma or GED; or one to three months related experience and/or training; or equivalent combination of education and exp.
Spreadsheet and Word Processing software

Nice To Haves

Medical receptionist experience a plus
EMR scheduling software knowledge a plus
EPIC software knowledge is a plus

Responsibilities

Manage front desk operations, including patient check-in/out, appointment scheduling, and referral coordination, while delivering exceptional customer service
Verify insurance, process authorizations, and collect payments to ensure smooth billing and patient access to care
Maintain accurate patient records by registering new patients, updating information in the Electronic Medical Records (EMR) system, and preparing necessary documents
Answer phone calls, assist patients, and uphold HIPAA compliance, ensuring a welcoming and professional healthcare experience