Medical Assistant/Receptionist

New Oakland Family Centers•Livonia, MI

1d•Onsite

About The Position

New Oakland Family Centers provides comprehensive behavioral health and substance abuse services for consumers across Michigan, in both outpatient and partial hospitalization settings. The Medical Assistant/Receptionist is a full-time or part-time position comprised of multiple clinical and administrative duties for the FACE to FACE Partial Hospitalization and Outpatient Programs. The Medical Assistant/Receptionist will work closely with consumers and both clinical and administrative staff across all levels of the organization.

Requirements

High School Diploma or equivalent required.
Ability to multi-task
Ability to work well on a multi-disciplinary team
Strong understanding of, and ability to comply with all HIPAA requirements
Understanding of Medical Terminology
Strong customer service skills

Nice To Haves

One to two years of relevant experience highly preferred.
Relevant coursework and/or certifications preferred.

Responsibilities

Assists in site screening procedures when needed.
Answers phones in a polite and professional manner and relays messages accurately and timely.
Schedules, reschedules, and confirms appointments.
Assists in the process of opening and closing the office.
Collects and records patient payments.
Ensures that all consumers receive, complete, and fill out intake paperwork.
Obtains vital signs (BP, HR, Wt and Ht) for consumers as directed and documents findings appropriately.
Assists in confirming, obtaining, and updating consents and other required documentation for lab work, including lab requisition forms, transportation team and other internal and external entities.
Assists with lab specimen collection (urine only).
Assists nurse with maintaining first aid kits and medication sample inventory.
Possesses the ability to resolve crisis situations appropriately.
Assists nurse and prescriber with Telehealth processes.
Completes documentation and training as required by the clinic’s policies/procedures.
Other duties as assigned