Medical Reception

Wheaton Eye Clinic LTD • Bartlett, IL

4h • $17 - $20 • Onsite

About The Position

The Support Services Representative will greet patients, register new patients in the computer system, and maintain patient accounts by obtaining, recording, and updating personal financial and insurance information. This role involves answering and assisting all incoming telephone calls, providing timely and accurate information and quality customer service to incoming patient inquiries, scheduling appointments using a computerized scheduling system, resolving patient issues and consistently meeting or exceeding patients’ service expectations, maintaining patient accounts by obtaining, recording, and updating personal financial and insurance information, checking patients in when arriving for their appointments, notifying all necessary staff of patient arrival, checking patients out after office visits and scheduling follow-up appointments if necessary, and verifying patient insurance, demographic and contact information, making any necessary changes as needed.

Requirements

• Minimum of 1 year customer service experience required
• Excellent verbal and written communication skills
• Ability to handle difficult encounters
• Proficient computer and data entry skills
• Ability to work in a fast-paced environment
• Ability to prioritize workflow
• Organized
• Good listener
• Team oriented

Nice To Haves

• Medical office experience preferred
• Knowledge of Epic EMR highly preferred
• Knowledge of medical terminology preferred

Responsibilities

• answer and assist all incoming telephone calls
• provide timely and accurate information and quality customer service to incoming patient inquiries
• schedule appointments using a computerized scheduling system
• resolve patient issues and consistently meet or exceed patients’ service expectations
• maintain patient accounts by obtaining, recording, and updating personal financial and insurance information
• check patients in when arriving for their appointments, notify all necessary staff of patient arrival
• check patient out after office visit and schedule follow up appointment if necessary
• verify patient insurance, demographic and contact information, make any necessary changes as needed

Benefits

• Medical
• Dental
• Group Life and LTD
• Paid Time Off
• Paid Holidays
• Clothing Allowance
• Vision Care Benefits
• Voluntary Benefit Offerings – Life, STD, Critical Illness, Accident
• 401k

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED