Medical Practice Coordinator-Diagnostic referral service

Nemours Children's Health•Wilmington, DE

7h•Onsite

About The Position

This role is a dual role, with half time dedicated to the Diagnostic Referral Service and half time to the Transplant team. The Medical Practice Coordinator will facilitate patient access to care by scheduling patients across all Nemours sites of service, maximizing template utilization, and managing the wait list and referral work queue to ensure established metrics are met. The position also involves managing divisional templates for ease of patient access, provider effectiveness, and efficient clinic flow. Additionally, the role provides daily administrative support to assigned clinical team members, including the Division Chief, and assists in coordinating and supporting enterprise/departmental/divisional projects and initiatives that advance the clinical, educational, and research missions of the Department of Pediatrics and its Divisions.

Requirements

High School Diploma or equivalent
Strong organizational, communication, and customer service skills
Ability to manage multiple priorities in a fast-paced, clinical environment
Proficiency with scheduling systems and electronic health records (EPIC experience preferred)

Nice To Haves

Associate degree preferred, or equivalent combination of education and relevant experience
Experience in healthcare administration, clinic operations, scheduling, or provider support preferred

Responsibilities

Facilitate patient access to care by managing scheduling, referrals, and wait lists across all service sites to meet established access metrics.
Oversee daily provider schedules and EPIC templates, including building, modifying, and maintaining templates in collaboration with divisional leadership.
Monitor and analyze template utilization, patient access, and provider productivity using EPIC and reporting tools; implement adjustments as needed.
Manage schedule changes such as cancellations, holds, unavailable time, and single-day edits within EPIC.
Provide comprehensive administrative support to divisional leadership and providers, including calendar management, meeting coordination, and alignment between EPIC and Outlook.
Coordinate provider-related administrative processes, including credentialing support, CME tracking, CV maintenance, and hospital reappointment applications.
Develop and distribute monthly and on-call schedules; ensure accurate communication with internal and external partners.
Manage timekeeping and PTO processes for assigned staff using Kronos.
Serve as a professional point of contact for patients, providers, and external partners, ensuring timely, courteous, and effective communication.
Support departmental and divisional projects, initiatives, and operational improvements.
Maintain accurate records and documentation across shared drives, Teams, and SharePoint.
Maintain required on-site presence to support clinical operations.