Medical Office Specialist

DRISCOLL HEALTH PLAN•Corpus Christi, TX

22d

About The Position

The Medical Office Specialist supports clinic and department operations, reporting to the clinic coordinator and director. The role includes telephone support, patient accounting, clinical support, patient scheduling, registration, and patient discharge. The specialist works with patients, families, physicians, and clinic staff in a busy medical office environment and follows hospital policies, confidentiality requirements, customer service standards, and corporate compliance guidelines. The position may require flexible scheduling, floating to other clinics, and travel to satellite locations. Logistics MOS roles also require a valid driver's license and travel up to four times a week.

Requirements

High school diploma or GED; or one to three months of related experience and/or training; or an equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and effectively present information in one-on-one and small-group situations.
Basic Life Support (BLS) certification is required within the first 90 days of hire.
Flexibility to work according to clinical operational hours and hospital scheduling needs.
Ability to maintain confidentiality and demonstrate thoroughness, dependability, organization, and attention to detail.
Ability to manage multiple tasks in a busy medical office and communicate and work effectively with patients, families, physicians, and team members.
For Logistics MOS: valid driver's license and ability to travel up to four times a week.

Responsibilities

Schedule patients for procedures, gather pre-registration and pre-admission information, reschedule appointments, and document cancellations and no-shows.
Notify clinic or medical staff as appropriate and document telephone encounters.
Manage appointment waiting lists, contact patients from follow-up lists, and confirm appointments while providing relevant attendance, education, directions, and parking information.
Review schedules and pre-registrations for potential duplicate medical record numbers and ensure demographic and insurance information is matched for multiple same-day visits.
Verify insurance eligibility and coverage, obtain required authorizations from referring physicians or payors, identify co-payment agreements, maintain petty cash balances, close recurring accounts when appropriate, and reconcile insurance card copies with completed registrations.
Prepare and distribute reminder letters, appointment cancellation and no-show letters, and incoming office mail.
Review schedules before appointments and help resolve scheduling conflicts.
Prepare medical records and appointment materials, including requesting records, preparing form packets, and gathering and attaching diagnostic reports.
Register patients accurately, collect and record co-payments or payment agreements, issue receipts, copy insurance cards, obtain required consent and family documentation, and issue identification cards or wristbands as appropriate.
Complete follow-up scheduling at discharge, reconcile medical records, process physician orders and referrals, and mark no-shows or no-shows to reschedule in the scheduling system.
Maintain confidentiality, follow hospital policies and procedures, comply with customer service and dress-code standards, demonstrate ethical business practices, and perform other duties as assigned.