Medical Office Specialist Sanford

KidzCare•Sanford, ME

6d•Onsite

About The Position

The Medical Office Specialist is the first point of contact for families served by the practice and performs administrative and customer-service duties in accordance with applicable federal, state, and local regulations and established practice procedures. The role supports patient check-in and check-out, appointment scheduling, insurance verification, patient-account updates, and coordination of patient flow. The position also helps provide a pleasant, informative, and compassionate experience for patients and families while respecting their time and individual needs.

Requirements

High school diploma or equivalent.
Working knowledge of computer applications.
Ability to speak, read, and write effectively.
Demonstrated proper telephone etiquette.
Ability to work independently without direct supervision.
Ability to coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner.

Nice To Haves

Prior medical experience.
Knowledge of or prior experience with insurance verification and patient accounts.
Prior experience with electronic medical records (EMR).

Responsibilities

Greet patients and visitors in person and by telephone, and answer incoming calls politely and professionally.
Register new patients and update existing patient demographic information.
Facilitate patient flow by notifying providers of patient arrivals, monitoring delays, and communicating with patients and clinical staff.
Respond courteously to inquiries from patients, prospective patients, and visitors, and provide requested medical records, shot records, and other documents.
Scan pertinent information into patients’ electronic medical records.
Verify patient insurance coverage and collect insurance co-pays or charges for services.
Schedule patient appointments.
Maintain the reception and lobby area.
Serve as a secondary contact for patient inquiries by phone, email, patient portals, or in person.
Provide accurate and timely information about appointments and general services.
Coordinate with clinical and administrative staff to resolve patient concerns and ensure follow-up.
Attend staff meetings, manage time efficiently, and complete mandatory training.
Support a high-quality patient and family experience; collaborate to coordinate care, resolve concerns, and address patient and family needs.
Promote safety by identifying and eliminating risks, and protect patient privacy by complying with HIPAA guidelines.
Communicate professionally, build strong working relationships, and identify, analyze, and solve problems.
Accept responsibility for decisions and actions, use appropriate resources, and follow regulatory and company policies and procedures.