Medical Office Specialist

Hackensack Meridian Health•Neptune Township, NJ

15d•$21

About The Position

The Medical Office Specialist performs secretarial and administrative duties for an outpatient medical office and handles front desk functions in an ambulatory setting. The role supports the team and helps ensure patients receive quality care and a positive experience throughout check-in, scheduling, registration, check-out, and post-visit appointment support. The specialist maintains patient confidentiality, supports office operations, and may travel to other locations to provide coverage.

Requirements

High school diploma, GED, GED-equivalent program, and/or equivalent experience.
At least 1 year of experience working with the public in a customer-service setting.
Ability to manage multiple tasks in a fast-paced, visible environment while maintaining a professional and confident demeanor in stressful situations.
Ability to navigate competing priorities and manage time efficiently.
Ability to travel to various locations.
Reliable transportation.
Proficient computer skills, including Microsoft Office and/or Google Suite platforms.
Excellent written and verbal communication skills.

Nice To Haves

Associate degree.
At least 1 year of related work experience in a physician practice or hospital setting.
EMR/EHR experience.
Prior clerical training or knowledge.

Responsibilities

Promote patient satisfaction through friendly, helpful service to patients and visitors, and communicate potential satisfaction issues to direct leaders.
Greet patients and visitors promptly, courteously, and helpfully.
Manage patient check-in and check-out.
Obtain and verify demographic information, including date-stamping or copying insurance cards.
Collect copayments and applicable balances and verify insurance eligibility.
Ensure required referrals are obtained for specialty offices.
Ensure patients complete required paperwork, including face sheets, ABN forms, and HIPAA forms.
Accurately enter patient demographic information in the EMR and, depending on specialty, download specific health data into the EMR.
Assist patients with e-check-in, iPads, kiosks, and other needs.
Monitor and address EMR steps supporting the practice, including scheduling, cancellations, registration-error reconciliation, and referral information; escalate appropriately to optimize provider scheduling.
Receive and direct communications through the EMR, phone, email, RightFax, and other channels, interpreting routine policies and procedures as needed.
Resolve routine matters independently and promptly escalate other matters.
Review and distribute daily mail correspondence to appropriate staff.
Prepare documents and file reports as needed.
Prioritize and follow up with peers to ensure tasks are completed and patient care remains high quality.
Review procedure preparation and instructions with patients as needed.
Reconcile payment methods for accurate daily bank deposits and sign and date completed daily cash/payment receipts.
Address overall front-end needs and escalate issues such as low office-supply inventory or peripheral-equipment needs to the Practice Manager or designee.
Travel to other locations when needed to provide coverage.
Perform other assigned duties and projects and adhere to HMH organizational competencies and standards of behavior.