"Medical Office Specialist (Medical Assistant) - Full Time, Days, 9:45am to 6pm, M-F, Possible Weekends

Mount Sinai Health System•New York, NY

About The Position

The Medical Office Specialist provides clinical and medical office support to physicians and surgeons, assisting with patient care and administrative work needed to deliver quality care. As a member of the health team, the specialist supports the treatment and care of patients and their families, and performs direct patient-care tasks under the supervision of an RN, LPN, or MD. The role also provides support for unit operations. The position is full-time, Monday through Friday, 9:45 a.m. to 6:00 p.m., with possible weekends. The stated hourly salary range is $34.27–$34.80. Actual pay depends on factors including experience, education, and operational need; the range does not include bonuses, incentive pay, differentials, or other forms of compensation or benefits.

Requirements

High school diploma or GED.
Two years of experience working as a medical assistant.
Basic Life Support (BLS) certification from the American Heart Association or American Red Cross; the posting lists a one-year period.

Nice To Haves

Phlebotomist or EKG technician license/credential.
Medical Assistant Certification by examination.

Responsibilities

Monitor patient flow in the waiting room and resolve issues related to registration and post-visit processing.
Prepare examination rooms and instruments according to hospital and infection-control policies.
Take and monitor vital signs, including fetal heart rate when necessary.
Perform phlebotomy, point-of-care testing, and other procedures as ordered, including electrocardiograms and phototherapy.
Assist with procedures as needed, including echocardiograms, sigmoidoscopy, proctoscopy, nasal scope, colposcopy, biopsy, LEEP, laser procedures, and cystoscopy.
Set up oxygen and suction, and perform vision screening.
Inventory, order, and restock medical supplies; monitor expiration dates and dispose of items according to institutional policy.
Maintain required logs for medication refrigeration, point-of-care testing, sterilization, and other processes as needed.
Clean and maintain equipment and instruments, and notify appropriate personnel of malfunctions.
Maintain a safe, secure, and healthy work environment by following standards, procedures, and legal regulations.
Follow personal protective equipment requirements to protect against exposure to blood and other potentially infectious body fluids, chemical disinfectants, radiation, and other hazardous substances.
Respond rapidly and calmly during emergencies, initiate CPR, and provide items requested by the team.
Transport patients and equipment as needed.
Perform direct patient-care duties assigned by an RN or LPN within the framework of the New York State Nurse Practice Act and Mount Sinai Health System policies and procedures.
Document in the medical record or electronic medical record as required by hospital policy.
Greet and register patients, prepare and process forms, direct patients to appropriate areas, and arrange transportation needs.
Screen incoming calls, take and respond to messages, and answer inquiries about department procedures, services, and programs.
Schedule appointments and complete telephone pre-registration, including insurance verification and collection of patient demographics, ensuring data integrity.
Perform clerical duties using the electronic medical record system or manually, including sending and receiving medical records and obtaining laboratory, imaging, discharge-summary, and referral information.
Collect routine payments at the time of service.
Complete forms and requisitions, manage charts, and help create and maintain medical charts.
Retrieve laboratory, pathology, diagnostic testing, and operative reports and data from computer systems.
Check, verify, and update insurance information using internal or electronic sources.
Obtain and document managed-care referrals and required pre-certifications and authorizations.
Support surgical or procedure scheduling with the Surgical Coordinator or similar roles, including confirming times with patients and preparing charts, pre-admission materials, and consent forms.
Maintain working knowledge of New York State third-party payer eligibility requirements for private and hospital billing.
Use basic medical terminology, complete visit encounter forms, and enter ICD-10-CM and CPT information into computerized systems as appropriate.
Assist with training, orientation, and education of entry-level and/or float staff.