Medical Office Specialist

Lifesouth Community Blood Centers • Gainesville, FL

1d • Onsite

About The Position

LifeSouth Community Blood Centers is looking for a professional, personable, and detail-oriented individual to join our team as a Medical Office Specialist in Gainesville, FL. This office-based position serves as an important point of contact for donors and internal teams regarding medical and donor-related questions. The ideal candidate is comfortable communicating by phone, has a strong understanding of medical terminology, and enjoys working in a structured office environment where accuracy, confidentiality, and excellent customer service are essential.

Requirements

• High school diploma or GED
• Excellent phone presence with strong verbal and written communication skills
• Ability to communicate professionally and compassionately with donors, employees, and other internal and external customers
• Familiarity with medical terminology and the ability to understand and communicate medical information
• Strong attention to detail and ability to accurately document sensitive information
• Ability to maintain strict confidentiality of donor and medical information
• Comfort working primarily in an office and desk-based environment
• Ability to work independently, stay organized, and manage multiple responsibilities
• Ability to understand and follow detailed written and verbal instructions
• Basic computer skills, including proficiency with Microsoft Office

Nice To Haves

• Associate degree or higher
• Previous administrative or medical office experience
• Previous blood banking or other healthcare-related experience

Responsibilities

• Communicate with donors by phone regarding eligibility questions, donation-related incidents, testing, notifications, and other medical matters
• Address and document donor eligibility questions accurately and professionally
• Coordinate enrollment and donations for autologous, directed, and therapeutic patients
• Schedule donor re-entry testing and assist with donor reinstatement processes
• Perform donor notification functions while maintaining sensitivity and confidentiality
• Obtain and process requests for protected health information in accordance with HIPAA requirements
• Support administrative processes related to employee exposures and adverse transfusion events
• Coordinate calendars, meetings, call schedules, travel arrangements, correspondence, and other Medical Office administrative needs
• Collaborate with Nursing Services, Medical Directors, laboratories, Quality Assurance, LifeCord, and other departments to support Medical Office activities
• Maintain accurate documentation and appropriately handle confidential donor and medical information
• Assist with special projects and other Medical Office functions as assigned
• Participate in a shared weekend phone rotation from 9 a.m. to 5 p.m. to assist with urgent donor and blood component matters

Benefits

• Generous Paid Time Off (PTO) plan
• Medical, dental, and vision insurances available to full-time employees the first of the month after 60 days
• Medical premium discount based on rate of pay
• Supplemental insurances including life, cancer, accident, and disability
• Access to mental wellness resources and counseling through telehealth
• Free basic life insurance for full-time employees
• Health Savings Account (HSA) with employer match each pay period
• Employer funded retirement plan for vested employees & 403b offered
• Access to wages prior to pay day

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED