Medical Office Specialist
About The Position
The Medical Office Specialist participates in a team approach to patient care which requires effectively communicating with patients from a wide range of backgrounds and ages and supporting their healthcare experience with compassion and excellent care. The Medical Office Specialist is responsible for greeting and checking in patients, verifying the patients' insurance plan and coverage, and other payment sources to aid the patients' understanding of their financial responsibility. Enters data directly into the electronic health record system (EPIC). Prepares deposit slips and runs end-of-day reports for delivery of daily deposit to bank as instructed by the Health Center Manager. The incumbent will perform medical office specialist duties two days per week and will perform Centralized Operations duties which may include creating good faith estimates, managing medical records, ITOPS (state required document) and other administrative duties as needed.
Requirements
- High school graduate or equivalent
- One year experience in a medical office setting
- Familiarity with medical terminology
- Experience using an EHR system, Epic is preferred.
- Demonstrate proficiency with Microsoft Office applications including Word, Excel, PowerPoint, Outlook, and Email.
Nice To Haves
- Epic is preferred.
Responsibilities
- Performs front desk functions including answering phones and greeting and checking-in patients.
- Collects health plan authorization, insurance cards with picture ID’s, completes appropriate forms and obtains signatures per PPGP policy.
- Verifies patient’s insurance, determines patient payment responsibility at the time of service and posts all charges and payments received at the time of service to the billing system.
- Enters data accurately for patient visits and fees in EMR/EHR to increase accuracy and efficiency of claims process.
- Prepares deposit slips, runs end-of-day reports for delivery of daily deposit to bank as instructed by the Health Center Manager.
- Adheres to all money handling procedures, collecting co-pays and other patient payments.
- Maintains technical knowledge by attending educational workshops, reviewing professional publications, and participating in relevant webinars.
- Understands and complies with Child and Minor Abuse identification and reporting.
- Performs general duties for the Centralized Operations team which may include medical records management, completing good faith estimates, and completing state required ITOPS forms.
- Maintains confidentiality of all agency information, employee nonpublic personal information (NPI) and personal health information (PHI), as well as records directly or indirectly identifying any person currently or formerly receiving services from PPGP.
- Complies with regulations regarding patient rights.
- Adheres to PPGP policies regarding professionalism, minimizing patient wait time in the health center and on the phone, adhering to the system to address patient complaints, and implementing patient satisfaction surveys following each visit.
- Supports and carries out PPGP’s Mission: upholding the standards of high quality sexual and reproductive healthcare; provides education that promotes informed proud and authentic sexuality; influences the culture through advocacy to ensure equality in reproductive and sexual decision making.
Benefits
- Access to sexual and reproductive health care
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
