Medical Office Scheduler (MRI)

Healthcare Outcomes Performance Company•Jacksonville, FL

1d•Remote

About The Position

Since 2001, Southeast Orthopedic Specialists has been the region’s trusted leader in orthopedic medicine—delivering five-star care that changes lives every day. As the largest private orthopedic practice in Northeast Florida, they proudly set the standard for excellence, trusted by thousands of patients each year. Their mission is simple: provide industry-leading care today while continuing to grow and shape the future of medicine for tomorrow. As Southeast Orthopedic Specialists continues to expand, they are seeking a detail-oriented and customer-focused Medical Office Scheduler to join their Corporate Headquarters team. In this role, you’ll be the first point of contact for patients and providers, coordinating appointments, verifying insurance, and ensuring authorizations are in place. This position plays a key part in delivering seamless patient experiences while supporting physicians and clinical teams. As a Medical Office Scheduler, you’ll be the first point of contact for patients and providers, ensuring seamless scheduling and coordination. You’ll gather key demographic and insurance information, confirm eligibility, manage referrals, and maintain accurate patient records—all while delivering excellent customer service over the phone and supporting busy clinics.

Requirements

High school diploma/GED or equivalent working knowledge.
2+ years in healthcare.
Knowledge of Medical terminology.
Knowledge of ICD/CPT coding.
Knowledge of HIPAA regulations.
Knowledge of scheduling practices in a clinical setting.
Excellent communication skills.
Excellent customer service skills.
Excellent organizational skills.
Strong computer proficiency.
Strong data entry proficiency.
Ability to multi-task in a fast-paced environment.
Ability to determine insurance eligibility.
Ability to use technology tools (Outlook, Microsoft Office, CPS/GE Centricity).
Must demonstrate professionalism.
Must demonstrate punctuality.
Must demonstrate compassionate communication.

Nice To Haves

Call center experience.
Familiarity with CPS/GE Centricity.

Responsibilities

Schedule clinic appointments including consultations and follow-up visits using CPS/GE Centricity and Scheduling Assistant.
Collect and update patient demographic, insurance, and medical information.
Verify insurance eligibility at the time of scheduling.
Process referrals through the referral system, schedule patients, and import documents into charts.
Answer and resolve incoming calls, triage messages, and escalate concerns when needed.
Communicate with referring providers to ensure patients are fully prepared for appointments.
Collaborate daily with referral coordinators to enhance the patient experience.
Maintain confidentiality of health records in compliance with HIPAA guidelines.
Perform other duties as assigned.