MRI Scheduler

Mercyhealth Wisconsin and Illinois•Janesville, WI

2d•$18 - $27•Onsite

About The Position

Responsible to accurately schedule all Radiology Procedures. This role involves managing appointments, verifying insurance, coordinating patient exams with physicians and other departments, and ensuring patient safety, particularly for MRI procedures. The scheduler must handle high call volumes, manage multiple software applications, and maintain attention to detail in a fast-paced environment.

Requirements

High school diploma or equivalent preferred
At least one year of scheduling experience.
Medical terminology experience
Customer service experience

Responsibilities

Schedules appointments and enters appointment date and time into computerized scheduler.
Checks exam orders in Epic.
Uses MyChart to communicate with patients, and Epic Chat to communicate with providers and offices.
Works closely with physicians, nurses, and technologists to coordinate patient exams in a timely manner.
Verifies that the patient’s insurance is within the Mercy Network prior to scheduling the study.
Performs cancels, reschedules and makes modifications to exam orders.
Accurately schedules exams for CT, MRI, ultrasound, nuclear medicine, mammography, diagnostic and interventional radiology, and other departments as requested.
Monitors urgent exam wait list to ensure patient care is prioritized.
Works with Non-Mercy Physicians to have exams performed within Mercy Health System and enters the order, collects correct information for the physician so that results are sent in a timely manner.
Coordinates patient's multiple exam orders and exams with other appointments.
Schedules and verifies outside Chiropractic orders insuring they have a Mercy contract.
Coordinates sedation cases with modality and OR.
Coordinates biopsies with Radiologist schedule, modality and Interventional Radiology for nursing staff and radiologist availability.
Directly screens all MRI patients using the approved screening tool.
Flags and communicates potential MRI contraindications to the MRI department prior to scheduling.
Communicates potential safety issues to the patient and follows up accordingly.
Collects information to request images from other facilities.
Notifies hospital registration, radiology reception, pre-cert and modality of all add-on exams to ensure preauthorization and expedient performance.
Pays close attention to detail and is task-oriented.
Manages high call volumes with few errors and maintains composure under pressure.
Uses read-back method when taking orders and setting up appointments.
Manages up to 3 software applications simultaneously.
Communicates on a pre-determined basis with supervisors and coordinators to ensure preps, protocols and schedules are accurate and up to date.
Utilizes appropriate scripting and patient identifiers.
Participates annually in MR and Radiation Safety Training.