Patient Services Specialist 3- Radiology Scheduler MRI

University of Washington•Seattle, WA

1d•Remote

About The Position

UW Medical Center- Radiology Support Services has an outstanding opportunity for a Patient Services Specialist (job profile: Patient Services Specialist 3). This is a full-time, remote position requiring the employee to be within a 2-hour commute to UW Tower. The role focuses on scheduling radiology exams, ensuring patient safety, and maintaining efficient workflows within the Epic system. The department, Radiology Services at UW Medical Center - Montlake, is a leading imaging provider in the Pacific Northwest, utilizing state-of-the-art equipment and employing board-certified radiologists specializing in various areas. They offer comprehensive diagnostic support, integrating imaging findings with clinical data for actionable patient assessments. Reports and images are seamlessly integrated into the UW Medicine electronic medical record (MyChart).

Requirements

High school graduation or equivalent
Two years Patient Services Specialist 2 experience OR An equivalent combination of education/experience

Responsibilities

Schedule patients focusing on patient safety and reducing the likelihood of medical/health care errors.
Maintain clean, organized, professional work area, and performs other related duties as assigned.
Create Epic orders and referrals for scheduling radiology exams to include exam specific CPT and ICD-10 codes.
Complete patient registration needs by creating and updating demographics, guarantor accounts, and insurance payors.
Participate in process improvement projects such as facilitating workgroup efforts to identify and increase daily throughput of Epic work queue orders.
Work towards departmental and team goals by analyzing Epic work queue orders and assist in workflow efficiency enhancements.
Participate in use case improvement for the processing of external provider orders through the Fax document management application to be scheduled in Epic.
Skilled in identifying and driving solutions for the anesthesia and sedation nurse triage coordination.
Act as a subject matter expert for their scheduling modality, think critically, and troubleshoot Epic errors for the team.
Function proficiently within their team to assist with the training of new staff and act as a go-to team resource.
Support their team Lead in day-to-day operational goals.
Assist in monitoring Epic schedule templates to ensure the group is performing proper resource level loading.
Audit online ticket scheduling appointments for accuracy of order placement, referral completion, and resource selection.
Analyze the No Show, Cancellation, Wait list follow up reports data, and the Online Scheduling reports to perform patient follow up and reduce revenue loss.
Collaborate with Supervisor and Business Manager, to assist in capturing workgroup behavior and provide solutions for complex work workflow inefficiencies including external referral submissions, financial access payor authorization, imaging protocolling and coding changes, and patient access to services to ensure we are meeting the needs of our patient’s as well as the departments' financial stability and success.
Respond to patient’s needs and concerns as appropriate maintaining Patient First mentality.
Develop and maintain good working relationships within the department, with other departments and all medical staff.
Other assigned duties.