Patient Services Specialist 3- Radiology Scheduler MRI
About The Position
UW Medical Center- Radiology Support Services has an outstanding opportunity for a Patient Services Specialist (job profile: Patient Services Specialist 3). This is a full-time, remote position requiring the employee to be within a 2-hour commute to UW Tower. The role focuses on scheduling patients, ensuring patient safety, and reducing medical errors. The specialist will also manage Epic orders and referrals, maintain a professional work area, and participate in process improvement projects to enhance workflow efficiency and throughput. They will act as a subject matter expert for their scheduling modality, troubleshoot Epic errors, and assist in training new staff. Collaboration with the team lead and supervisor is key for operational goals, monitoring schedule templates, analyzing reports (No Show, Cancellation, Wait list, Online Scheduling), and implementing solutions for workflow inefficiencies. A patient-first mentality is essential in responding to patient needs and concerns.
Requirements
- High school graduation or equivalent
- Two years Patient Services Specialist 2 experience OR An equivalent combination of education/experience
Responsibilities
- Schedule patients focusing on patient safety and reducing the likelihood of medical/health care errors
- Maintain clean, organized, professional work area, and performs other related duties as assigned
- Create Epic orders and referrals for scheduling radiology exams to include exam specific CPT and ICD-10 codes
- Complete patient registration needs by creating and updating demographics, guarantor accounts, and insurance payors
- Participate in process improvement projects such as facilitating workgroup efforts to identify and increase daily throughput of Epic work queue orders
- Work towards departmental and team goals by analyzing Epic work queue orders and assist in workflow efficiency enhancements
- Participate in use case improvement for the processing of external provider orders through the Fax document management application to be scheduled in Epic
- Skilled in identifying and driving solutions for the anesthesia and sedation nurse triage coordination
- Act as a subject matter expert for their scheduling modality, think critically, and troubleshoot Epic errors for the team
- Function proficiently within their team to assist with the training of new staff and act as a go to team resource
- Support their team Lead in day-to-day operational goals
- Assist in monitoring Epic schedule templates to ensure the group is performing proper resource level loading
- Audit online ticket scheduling appointments for accuracy of order placement, referral completion, and resource selection
- Analyze the No Show, Cancellation, Wait list follow up reports data, and the Online Scheduling reports to perform patient follow up and reduce revenue loss
- Collaborate with Supervisor and Business Manager, to assist in capturing workgroup behavior and provide solutions for complex work workflow inefficiencies including external referral submissions, financial access payor authorization, imaging protocolling and coding changes, and patient access to services to ensure we are meeting the needs of our patient’s as well as the departments' financial stability and success
- Respond to patient’s needs and concerns as appropriate maintaining Patient First mentality
- Develop and maintain good working relationships within the department, with other departments and all medical staff
- Other assigned duties
Benefits
- Career growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
