Medical Office Rep II

CommonSpirit Health•Rancho Cordova, CA

5d•Onsite

About The Position

As our Medical Office Professional, you will be the welcoming front-line ambassador and crucial administrative hub, ensuring exceptional customer service and seamless clinic operations. This position is represented by the SEIU-UHW. Every day, you will serve as the primary customer service contact, managing communications and distributing calls/messages for all stakeholders. You'll update patient demographics, verify insurance, take accurate messages, and schedule appointments via our electronic system. You'll also perform clerical duties supporting clinic goals and responsibly handle sensitive information. To be successful in this role, you will possess exceptional interpersonal and communication skills, meticulous attention to detail, strong organization, and proficiency with electronic systems. Your proactive problem-solving and dedication to customer satisfaction will be paramount. Consistently demonstrates customer service expectations as outlined in the Dignity Health Medical Foundation audit tools. Verifies and updates, patient demographics and insurance information. Keeps work spaces and all patient areas clean and clutter free. Documents insurance cards, referrals, auths and other billing data.

Requirements

Six (6) month's experience in an outpatient setting as a Medical Office Receptionist preferred; or an equivalent amount of experience in a high-volume customer service role in another industry/environment; or six (6) months experience as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation.
High School diploma or equivalent
Excellent interpersonal, organizational, and customer service skills are essential.
Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment.

Nice To Haves

Familiarity with an electronic practice management system is preferred.
Experience with multi-line phones/ACD phones preferred.
Medical terminology preferred.

Responsibilities

Serve as the primary customer service contact, managing communications and distributing calls/messages for all stakeholders.
Update patient demographics.
Verify insurance.
Take accurate messages.
Schedule appointments via our electronic system.
Perform clerical duties supporting clinic goals.
Responsibly handle sensitive information.
Consistently demonstrate customer service expectations as outlined in the Dignity Health Medical Foundation audit tools.
Verify and update patient demographics and insurance information.
Keep work spaces and all patient areas clean and clutter free.
Document insurance cards, referrals, auths and other billing data.