Medical Assistant Medical Office Rep
About The Position
Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona, and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service. As our Medical Assistant Medical Office Rep, you will help your patients and the clinical team keep the day running smoothly and efficiently so they can receive exceptional care and have a positive experience while ensuring the clinic operates optimally. Every day you will take the lead on proactively preparing patient charts, ensuring all information is obtained and up-to-date for those seen in our facility. You will also manage the front desk operations, including scheduling appointments, answering phones, and handling patient registration and inquiries. You can expect to have multiple patients daily depending on the number of physicians on-site. You will be expected to consistently demonstrate customer service expectations as outlined, making eye contact and smiling, and actively listening with a positive, can-do attitude. You will consistently be respectful, concerned, and show empathy. You will use a scripted greeting: "Thank you for choosing __, this is (your name) how can I help you," and a scripted closing at every interaction: "Is there anything else I can do for you," both over the phone and as patients leave the clinic. To be successful in this role, you must possess strong organizational and multitasking abilities, a keen enthusiasm to help others, a commitment to working efficiently, and genuine empathy for our patients.
Requirements
- High School Graduate
- Satisfactory completion of a formal Medical Assistant program or military training that is equivalent to an accredited Medical Assistant program
- Basic Life Support Certification-American Heart Association-AHA
Nice To Haves
- Six (6) months experience in an outpatient setting as a Medical Assistant
- Six (6) months experience in an outpatient setting as a Medical Office Receptionist or an equivalent amount of experience in a high-volume customer service role in another industry/environment or 6 months experience as a Phone Receptionist or Health Information Associate within Dignity Health
- Certified Medical Assistant (AAMA)
Responsibilities
- Proactively preparing patient charts, ensuring all information is obtained and up-to-date.
- Manage the front desk operations, including scheduling appointments, answering phones, and handling patient registration and inquiries.
- Consistently demonstrate customer service expectations, making eye contact and smiling, and actively listening with a positive, can-do attitude.
- Consistently be respectful, concerned, and show empathy.
- Use a scripted greeting: "Thank you for choosing __, this is (your name) how can I help you," and a scripted closing at every interaction: "Is there anything else I can do for you," both over the phone and as patients leave the clinic.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
