Medical Office Rep

CommonSpirit Health • Roseville, CA

4d • Onsite

About The Position

As our Medical Office Representative, you will be the first to greet and provide excellent customer service to our patients, physicians and other visitors. You will be the primary phone contact for incoming calls to the clinic and effectively communicate and distribute all messages. Every day, you will collect and update demographics and insurance information, verify health plan eligibility, take complete and accurate messages, schedule mutually acceptable appointment times utilizing an electronic practice management system, and perform other clerical duties as needed and requested to support daily clinic operation goals, bench marks, and quality patient care initiatives. To be successful in this role, you will bring enthusiasm to help others, work efficiently, and provide empathy for our patients.

Requirements

• High School diploma or equivalent
• Excellent interpersonal, organizational, and customer service skills
• Keyboarding skills and the ability to utilize computer equipment and software
• Experience with other types of standard office equipment

Nice To Haves

• Six (6) month's experience in an outpatient setting as a Medical Office Receptionist
• An equivalent amount of experience in a high-volume customer service role in another industry/environment
• Six (6) months experience as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation
• Familiarity with an electronic practice management system
• Experience with multi-line phones/ACD phones
• Medical terminology

Responsibilities

• Greet and provide excellent customer service to patients, physicians, and visitors.
• Serve as the primary phone contact for incoming calls, communicating and distributing messages effectively.
• Collect and update patient demographics and insurance information.
• Verify health plan eligibility.
• Take complete and accurate messages.
• Schedule appointments using an electronic practice management system.
• Perform other clerical duties to support daily clinic operations, goals, benchmarks, and patient care initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED