Medical Office Rep - Behavioral Health Atrium

Carle Health•Peoria, IL

1d•$17 - $28•Onsite

About The Position

Under the direction of a health care provider, Medical Office Assistant NPS, is responsible for the delivery of patient care that promotes the safety and well-being of our patients.

Requirements

Basic Life Support (BLS) within 30 days - American Heart Association (AHA)
Medical Terminology Upon Hire
Previous public contact position, basic computer skills, and experience using fax machine, copier and other general office equipment.
Strong communication skills and professional telephone etiquette; observes high standard of confidentiality; ability to deal with a large volume of calls and multiple tasks concurrently; memory for details; ability to prioritize and complete tasks under stressful conditions with interruptions; ability to accept and implement change and function in instances where clear directions are not always apparent.
Ability to take initiative to support the development and success of role and department.
Must be able to work independently as well as function as part of the clinic team.
Interpersonal skills necessary to deal effectively with staff members, patients, regulatory agencies, and officials.

Nice To Haves

Previous work experience in medical office setting preferred.

Responsibilities

Assist provider and other clinical staff with obtaining basic vital information preparing patient for examination, treatment and minor surgical procedures.
Demonstrates competence in the clinical skills necessary to carry out assigned job duties.
May be required to draw and collect blood and other samples from patients and prepare specimens for laboratory analysis.
Administer ordered medical and/or vaccines.
Schedule referrals for patients with specialist or outpatient as requested by the provider. Complete appropriate forms or requisitions needed for referrals or lab testing, including appropriate CPT/ICD-10 coding.
Responsible for tracking system for follow-up appointments related to office visits, laboratory tests and procedures to regularly follow patients monitoring disease status.
Provide appropriate and timely documentation in the patient’s electronic health record using standardized workflows and processes.
Practices and reflects knowledge of IPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare. Provide information to appropriate regulatory agencies, (i.e. health department).
Be aware of what is happening in clinic/department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization’s intranet site.
Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines.
Maintain compliance and behave in a manner consistent with all policies and procedures, including but not limited to Compliance, HIPAA and personnel workplace rules.
Behave in a manner consistent with all Compliance and HIPAA policies and procedures.
Maintain regular and consistent attendance at work.
Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.
Balance team and individual responsibilities; be open and objective to other’s views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.
Perform other duties as requested by Clinic Administrator to facilitate the smooth and effective operations of the office.