Medical Office Specialist - Behavioral Health (PT)

Family Health West•Fruita, CO

6h•Onsite

About The Position

Family Health West is hiring Medical Office Specialists for Clinics at Primary Care and Physician Services. This role involves communicating the scheduling and patient process, collecting and documenting patient demographics, verifying insurance eligibility, and collecting appropriate copays. The specialist will receive and post payments, provide efficiencies in scheduling and managing patients, and assemble patient forms. Key responsibilities include maintaining a strong organizational structure, workflow, and operating procedures for the medical practice, and possessing knowledge of medical practice principles, practices, and procedures. The role requires efficient, polite, and prompt handling of incoming and outgoing calls, documenting phone messages in the EHR, and alerting supervisors to insurance issues. The specialist will promote Family Health West programs and policies, exhibit professional behavior, and complete assigned scanning into patient charts. Direct patient contact includes assisting with intake registration, escorting patients, and assisting physicians as assigned. Demonstrating fiscal responsibility and maintaining reliable and punctual attendance are essential. The role involves communicating necessary information, supporting projects, and demonstrating strong oral and written communication skills. Following up on patient referrals, calling for authorization for Worker’s Compensation patients, and submitting for authorization of treatment/procedures to insurance companies are also required. Preparing and sending referrals/documentation to outside providers, requesting and scanning documentation from outside providers into the Medical EMR, and accessing records from QHN and paper versions are part of the duties. Participation in staff meetings, maintaining knowledge of programs like Patient Portal, EMR, QHN, and Gmail, and training new hires are expected. Compliance with Competency Audits and Trainings is also required. Other job-related duties as assigned.

Requirements

Wage starts at $18.55 and goes up based on experience
Immunizations required for employment

Responsibilities

Communicates the scheduling and patient process.
Collects and documents all patient demographics.
Insurance eligibility verification and collection of appropriate copays.
Receive and post all payments as appropriate.
Provide efficiencies in scheduling and managing patients and scheduling of appointments, assemble patient forms for appointments.
Maintain strong organizational structure, workflow, and operating procedures for medical practice.
Knowledge of medical practice principles, practices and procedures.
Process incoming and outgoing calls efficiently, politely and as quickly as possible.
Document phone messages in EHR as appropriate.
Alert supervisor to any insurance issues in an efficient and timely manner.
Promote existing and new programs and/or policies of Family Health West and the outpatient clinics both internally and externally, exhibiting professional and respectful behavior to others at all times.
Complete scanning as assigned into patient charts in a timely manner.
Direct patient contact assisting with intake registration, escorting and assisting physician with duties as assigned.
Demonstrate fiscal responsibility.
Reliable and punctual attendance is essential; expected to be at job as scheduled each scheduled day.
Communicate necessary information to others as appropriate.
Provide support of projects and demonstrate strong communication skills both oral and written.
Follow up on patient referrals ensure timely processing.
Call for authorization for Worker’s Compensation patients.
Submit for authorization of treatment/procedures to insurance companies as needed and directed by Practice Manager or Practice Director.
Prepare and send all referrals/documentation to outside providers as needed.
Request documentation from outside providers and scan documentation into Medical EMR.
Access records from QHN and Paper version as needed.
Participate in regularly scheduled staff meetings with each practice MOS staff and Staff Manager to go over any issues, new processes, etc.
Maintain knowledge of programs such as Patient Portal, EMR, QHN, Gmail and associated programs, etc.
Train new hires as needed.
Comply with Competency Audits and Trainings as directed by Practice Directory/Practice Manager.
Other job related duties as assigned.

Benefits

Employee Assistance Program
403 (B) with 4% match from FHW and zero day vesting schedule
Medical Plan Options: I. PPO plan with copay/coinsurance and lower deductible II. High Deductible Health Plan with the option for a Health Savings Account. III. Telemedicine includes in both plan options.
Dental
Vision
Life Insurance/ Accidental Death and Dismemberment Insurance
Disability Insurance with a Short and Long Term Option.
Critical Illness and Accident Plans
Cafeteria Options: Health Reimbursement/ Flex Savings
Pet Insurance
Identity Protection
Travel protection