Medical Office Front Desk Lead – Heart & Vascular Specialists Clinic – Full-Time, Days

#REF!•Dallas, TX

2d•Onsite

About The Position

The Medical Office Front Desk Lead at the Heart & Vascular Specialists Clinic is a full-time position responsible for leading front desk operations, ensuring timely and accurate billing, and providing excellent patient care. This role involves coordinating with clinical staff, coding procedures and diagnoses, resolving patient billing inquiries, and managing patient check-out processes. The lead will also assist with training new hires and ensuring smooth scheduling. Texas Health Physicians Group (THPG) is a large network of physicians and advanced practice providers committed to quality patient care across the DFW Metroplex, fostering an inclusive and supportive work environment.

Requirements

High School Diploma or Equivalent
Four years of Billing Experience in a Healthcare Organization
Four years of Office Experience
Ability to perform multiple tasks in one setting
Demonstrates good understanding of health insurance and medical costs, including coding
Strong customer skills
Good communication skills
Proficient computer skills
Excellent organizational skills
Strong work ethic and a high level of professionalism
Team player who handles multiple projects simultaneously in a fast-paced environment

Nice To Haves

Bilingual in English and Spanish or Korean

Responsibilities

Acts as a team lead to schedule work and ensure timely and accurate billing activities.
Coordinates with clinical staff to obtain charge information for all patients.
Codes procedures performed and diagnosis on charge.
Acts as a resource for Practice Managers and Physicians with denials and coding questions.
Coordinates copies of medical documentation with physician charges to support billing to third-party payers.
Resolves complex patient billing inquiries and problems.
Conducts all functions associated with patient check-out including pricing services, collecting payment, and scheduling follow-up appointments.
Completes payment and benefit verification on all patients in accordance with practice policies.
Coordinates scheduling with that of the practitioner’s schedules to ensure proper coverage of patient appointments and out-of-office calls.
Works with Practice Manager to facilitate training of new hires and other training initiatives.
Performs other duties as assigned.