Medical Office Front Desk Lead – Heart & Vascular Specialists Clinic – Full-Time, Days

Texas Health Resources•Dallas, TX

2d•Onsite

About The Position

The Medical Office Front Desk Lead at the Heart & Vascular Specialists Clinic will be responsible for delivering care to patients utilizing the Medical Office Front Desk Lead Process. This role involves acting as a team lead to schedule work and ensure timely and accurate billing activities. The lead will coordinate with clinical staff to obtain charge information, code procedures and diagnoses, and act as a resource for Practice Managers and Physicians regarding denials and coding questions. Additionally, the lead will coordinate medical documentation with physician charges to support billing, resolve complex patient billing inquiries, and manage patient check-out processes including pricing, payment collection, and appointment scheduling. The role also includes completing payment and benefit verification, coordinating practitioner schedules, and assisting with training new hires. This is a full-time position with day shifts, requiring 40 hours weekly, Monday through Friday, 8:00 am to 5:00 pm, with 25% travel to surrounding clinics as needed.

Requirements

High School Diploma or Equivalent (required)
Four years of Billing Experience in a Healthcare Organization (required)
Four years of Office Experience (required)
Ability to perform multiple tasks in one setting
Demonstrates good understanding of health insurance and medical costs, including coding
Strong customer skills
Good communication skills
Proficient computer skills
Excellent organizational skills
Strong work ethic and a high level of professionalism
Team player who handles multiple projects simultaneously in a fast-paced environment

Nice To Haves

Bilingual in English and Spanish or Korean (preferred)

Responsibilities

Delivers care to patients utilizing the Medical Office Front Desk Lead Process.
Acts as a team lead to schedule work and ensure timely and accurate billing activities.
Coordinates with clinical staff to obtain charge information for all patients.
Codes procedures performed and diagnosis on charge.
Acts as a resource for Practice Managers and Physicians with denials and coding questions.
Coordinates copies of medical documentation with physician charges to support billing to third-party payers.
Resolves complex patient billing inquiries and problems.
Conducts all functions associated with patient check-out including pricing services, collecting payment, and scheduling follow-up appointments.
Completes payment and benefit verification on all patients in accordance with practice policies.
Coordinates scheduling with that of the practitioner’s schedules to ensure proper coverage of patient appointments and out-of-office calls.
Works with Practice Manager to facilitate training of new hires and other training initiatives.
Performs other duties as assigned.