Medical Office Front Desk Lead – Heart & Vascular Specialists Clinic – Full-Time, Days

Texas Health Resources•Bedford, TX

3d•Onsite

About The Position

The Medical Office Front Desk Lead at the Heart & Vascular Specialists Clinic is a full-time position responsible for delivering patient care through front desk operations. This role involves leading scheduling and billing activities, coordinating with clinical staff, coding procedures and diagnoses, and acting as a resource for practice managers and physicians regarding denials and coding. The lead will also handle patient check-out, payment and benefit verification, and coordinate practitioner schedules. Additionally, this position will assist with training new hires and perform other assigned duties. The clinic environment is fast-paced, multi-provider, and emphasizes collaborative teamwork, compassion, and empathy towards patients and team members.

Requirements

High School Diploma or Equivalent (required)
Four years of Billing Experience in a Healthcare Organization (required)
Four years of Office Experience (required)
Ability to perform multiple tasks in one setting
Demonstrates good understanding of health insurance and medical costs, including coding
Strong customer skills
Good communication skills
Proficient computer skills
Excellent organizational skills
Strong work ethic and a high level of professionalism
Team player who handles multiple projects simultaneously in a fast-paced environment

Nice To Haves

Four years of Medical Insurance & Referral Experience (strongly preferred)

Responsibilities

Delivers care to patients utilizing the Medical Office Front Desk Lead Process.
Acts as a team lead to schedule work and ensure timely and accurate billing activities.
Coordinates with clinical staff to obtain charge information for all patients.
Codes procedures performed and diagnosis on charge.
Acts as a resource for Practice Managers and Physicians with denials and coding questions.
Coordinates copies of medical documentation with physician charges to support billing to third-party payers.
Resolves complex patient billing inquiries and problems.
Conducts all functions associated with patient check-out including pricing services, collecting payment, and scheduling follow-up appointments.
Completes payment and benefit verification on all patients in accordance with practice policies.
Coordinates scheduling with that of the practitioner’s schedules to ensure proper coverage of patient appointments and out-of-office calls.
Works with Practice Manager to facilitate training of new hires and other training initiatives.
Performs other duties as assigned.