Appointment Scheduling Specialist – Heart & Vascular Specialists Clinic – Full-Time, Days

Texas Health•Sunnyvale, TX

19h•Hybrid

About The Position

The Appointment Scheduling Specialist is responsible for delivering care to patients utilizing the Appointment Scheduling Specialist Process. This role involves scheduling all inpatient and outpatient surgery and medical procedures, tests, and studies by the physician. The specialist will answer phone calls, schedule patient appointments, conduct patient pre-certification to ensure coverage for appointments and medical care, and schedule tests, procedures, and referral appointments. They will communicate with patients regarding appointments and instructions for procedures and tests, and may collect fees such as co-pays/co-insurance. Additionally, the role involves gathering insurance information and patient personal data, and demonstrating positive professional customer service in all patient, staff, and visitor contacts. Other duties as assigned are also part of this role.

Requirements

High School Diploma or equivalent (required)
2 years related experience in Medical Provider Clinic (strongly preferred)
2 years related experience in Healthcare environment (preferred)
Front office position to check in/out patients
Insurance verification, create patient estimates, confirm and schedule appointments
Requires strong customer skills.
Good communication skills.
Possess a strong work ethic and a high level of professionalism.
A team player who handles multiple projects simultaneously in a fast paced environment.

Responsibilities

Schedules all inpatient and outpatient surgery and medical procedures, tests and studies by the physician.
Responsible for answering phone calls and scheduling patient appointments.
Conducting patient pre-certification to ensure coverage for appointments and medical care.
Scheduling tests, procedures, and referral appointments.
Communicates with patients regarding appointments and instructions for procedures and tests.
May collect fees such as co-pays / co-insurance.
Gathers insurance information and patient personal data.
Demonstrates positive professional customer service in all patient, staff, and visitor contacts.
Performs other duties as assigned.