Medical Office Lead – Heart & Vascular Specialists Clinic – Full-Time, Days

Texas Health Resources•Plano, TX

6h•Hybrid

About The Position

The Medical Office Lead will be responsible for delivering care to patients utilizing the Medical Office Lead Process and managing clinic staff on day-to-day operations. This role involves assisting in identifying and resolving operational issues, efficiently directing patient flow, and coordinating general front office activities such as registration, TOS collections, benefit verification, appointment scheduling, daily billing, and daily reconciliations. The Lead will also support the Practice Manager with staffing coverage, new hire training, and facilitating training initiatives, while providing direction and support to clinical staff as needed. This position is full-time, 40 hours weekly, Monday through Friday, 8:00 am – 5:00 pm, with 75% travel to surrounding clinics.

Requirements

High School Diploma or equivalent (required)
2 years Front Office Experience in a Clinic Setting (required) or 2 years Back Office Experience in a Clinic Setting (required)
Ability to perform multiple tasks in one setting
Ability to work both independently and as a team
Effectively communicate with staff, patients, vendors and other contacts
Provide positive, professional customer service to patients, staff, and visitor
Maintain patient confidentiality while handling all patient personal health information and records
Demonstrate working knowledge of health care administration concepts
Proficiency in Microsoft Office software
Possess a strong work ethic and a high level of professionalism
Be a team player who handles multiple projects simultaneously in a fast-paced environment

Nice To Haves

Insurance Verification experience within the last 2 years (strongly preferred)
Referral Management experience (strongly preferred)
Recent Prior Authorization experience within last 2 years (preferred)
Recent Procedural Scheduling experience within last 2 years (preferred)
Bilingual in English / Spanish (preferred)

Responsibilities

Delivers care to patients utilizing the Medical Office Lead Process
Manages clinic staff on day-to-day operation
Assists in identifying and providing guidance in resolving operational issues
Efficiently directs patient flow throughout the clinic
Coordinates general front office activities including, but not limited to registration, TOS collections, verification of benefits, appointment scheduling, daily billing, daily reconciliations and other related duties
Assists the Practice Manager with ensuring appropriate staffing coverage at all times, new hire or reoccurring training processes, and with facilitating training of new hires and other training initiatives
Provides direction and support to clinical staff as requested
Performs other duties as assigned