Medical Office Coordinator

Intrastaff • Baltimore, MD

5d • Onsite

About The Position

Johns Hopkins Intrastaff connects professionals with flexible temporary opportunities across clinical, allied health, administrative, IT, and other fields. This Medical Office Coordinator role supports an orthopedic surgery practice with one surgeon and one advanced practice provider. The coordinator performs administrative activities for the clinical practice, including scheduling and coordinating patient follow-ups and surgeries, maintaining patient charts in Epic, coordinating patient care, and supporting clinic sessions. The role also handles patient inquiries, appointment requests, communication of confidential health information, and general office tasks. The position is located at 601 N. Caroline Street (Outpatient Center), with hours Monday through Friday, 8:00 a.m. to 4:30 p.m. The stated pay rate is $25 per hour.

Requirements

• High school diploma or GED required.
• Three years of work experience in a similar service-oriented industry required; additional education may substitute for up to one year of experience.
• Intermediate computer and proofreading skills required.
• Knowledge of Microsoft Office applications required.
• EPIC proficiency required after training; proficiency in Hopkins clinical information systems must be achieved and maintained.
• Knowledge of general medical terminology and medical insurance coverage.
• Demonstrated self-direction, initiative, and ability to handle multiple tasks.
• Ability to work independently and as part of a team.
• Demonstrated customer service skills.

Nice To Haves

• Two years of college or medical training preferred.
• Five years of related experience preferred.
• Experience in a medical office setting strongly preferred.

Responsibilities

• Provide administrative support to an orthopedic surgery practice consisting of one surgeon and one advanced practice provider.
• Schedule follow-up patients and coordinate surgeries, complete posting sheets and send them to central posting, send surgical packets to patients, and follow up with patients on care coordination.
• Prepare for each clinic session according to physician-specific standards by maintaining patient charts in the Epic Electronic Medical Record with relevant lab results, test results, letters, memos, and other medical documents.
• Obtain relevant clinical information from other providers.
• Review upcoming physician clinic schedules proactively to identify potential issues, propose solutions, and fill vacant slots.
• Identify and triage requests for urgent appointments and take appropriate action to resolve issues.
• Respond to patient inquiries and requests in a timely, professional, and courteous manner, including communicating relevant information to and from the physician.
• Obtain and communicate patient personal health information in a legally compliant and highly confidential manner.
• Schedule make-up clinic sessions as needed and coordinate exam room availability with key stakeholders.
• Complete filing, faxing, scanning, copying, phone answering, mail sorting, data entry, and other errands accurately, promptly, and collegially.
• Use email, electronic calendars, the Epic electronic medical record, other clinical information systems, and office support software.
• Carry out duties with limited supervision and make decisions and establish priorities for procedure-oriented operations.

What This Job Offers

• Education Level: High school or GED