Medical Office Coordinator | Optical Support

Collins Vision • Naples, FL

2h

About The Position

Collins Vision is seeking a Medical Office Coordinator for its Naples team. This role combines medical front-office responsibilities with support for optical services in a fast-paced ophthalmology practice. The coordinator welcomes patients, supports check-in and checkout, schedules appointments, handles patient questions, verifies information and insurance, and coordinates with the clinic team to keep the schedule moving. The role also helps patients get started in the optical area, tracks eyewear and contact lens orders, maintains frame displays, and learns about eyewear products, vision plans, and optical ordering. The position offers opportunities to broaden skills in eye care and grow within the organization.

Requirements

• High school diploma.
• At least one year of medical office experience.
• At least one year of customer service experience.
• Warm, professional approach with patients and ability to stay organized when phones are ringing and patients are waiting.
• Attention to detail when working with insurance information, patient records, and payments.
• Interest in learning optical workflows and helping where needed.

Nice To Haves

• Experience in an ophthalmology or optometry practice.
• Optical retail experience or familiarity with vision insurance.

Responsibilities

• Welcome patients and manage check-in and checkout, keeping patients informed about wait times.
• Answer phones, schedule appointments and follow-up visits, and help patients with questions about their visits.
• Verify patient information and insurance benefits, confirm referrals and authorizations, and ensure required forms are complete.
• Collect copays and other patient balances, explain charges, and accurately document payments.
• Coordinate with the clinic team to keep the schedule moving and handle changes throughout the day.
• Welcome patients to the optical area, help them get started browsing frames, and connect them with an optician for eyewear recommendations and fittings.
• Track eyewear and contact lens orders, update patients on order status, and coordinate pickups.
• Keep frame displays organized and learn the basics of eyewear products, vision plans, and the optical order process.

Benefits

• Competitive compensation and ability to advance a career within a growing organization.
• Employer-contributed health insurance with multiple plans to select from depending on individual needs.
• Access to supplemental disability and life insurance through payroll deductions.
• 401(k) Retirement Savings Program with generous employer matching.
• PTO accrual that accelerates with tenure.
• Ongoing training and continuing education opportunities paid by the employer.
• Employee discounts on services and products, including cosmetic procedures, LASIK, sunglasses, and eyeglasses.
• Regular internal and external team-building opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED