Medical Office Coordinator

HCA Healthcare • Overland Park, KS

12d

About The Position

Colorectal Surgery Physicians Group, part of HCA Healthcare, is seeking a full-time Medical Office Coordinator to direct front-office functions and provide additional coordination in alignment with a Practice Manager III or Practice Administrator I or II. The role facilitates workflows that support patient access, operational efficiency, personalized high-quality care, and a positive patient experience. The schedule is Monday through Friday during the day, with no nights, on-call duties, weekends, or holidays.

The coordinator oversees patient access and registration processes, staff scheduling and support, patient preparation, and the readiness of supplies and facilities. The role also supports hiring, communicates with staff, assists with frontline coverage, handles patient complaints appropriately, and protects confidential information while following organizational policies and procedures.

Requirements

• Two or more years of medical office experience.
• High school diploma or GED preferred.
• Medical Office Specialist or related practice operations certificate preferred.
• RMA, CMA, or LPN certificate is beneficial.
• CPR certification preferred.

Nice To Haves

• High school diploma or GED.
• Medical Office Specialist or related practice operations certificate.
• RMA, CMA, or LPN certificate.
• CPR certification.

Responsibilities

• Direct front-office functions and coordinate workflows in alignment with the Practice Manager III or Practice Administrator I or II.
• Oversee patient access through online scheduling, inbound phone calls, and in-person encounters, as well as accurate registration and collection of co-pays and deductibles.
• Assist with hiring and selecting clerical and clinical non-provider practice staff.
• Communicate regularly with non-provider staff individually and in staff meetings, promoting dignity, respect, and an environment where all team members are encouraged to contribute.
• Oversee preparation of patients for examinations and treatment.
• Manage staff scheduling to match daily volume demands and organizational care standards and operating metrics.
• Provide frontline staffing support and coverage, including answering phones, scheduling, and rooming patients.
• Maintain inventory, physical facilities, and core non-provider staffing in ready and functional operating condition.
• Ensure patient complaints receive an appropriate and timely response, with initial response the same or next day and findings shared with appropriate practice, market, division, or executive leadership members.
• Maintain strict confidentiality and comply with organizational ethics, compliance, and patient privacy standards.
• Perform other required duties and adhere to Physician Services policies and procedures.

Benefits

• Comprehensive medical, prescription drug, dental, vision, behavioral health, and telemedicine benefits.
• Wellbeing support, including free counseling and referral services.
• Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• 401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
• Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
• Fertility and family-building benefits and adoption assistance.
• Life insurance and supplemental health protection plans.
• Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED