Medical Office Concierge
About The Position
Midwest Orthopaedics at Rush is seeking a full-time Medical Office Concierge to serve as the primary point of welcome and assistance for patients, visitors, vendors, and staff entering its medical office building. Stationed on the first floor, the Concierge helps create a welcoming, professional, and secure environment by providing directions and general assistance, helping patients navigate the building, monitoring activity in common areas and at entrances, and promptly communicating concerns or unusual activity to the appropriate supervisor or building or security personnel. The position works Monday through Friday, with no weekends or holidays.
Requirements
- High school diploma or general education degree (GED).
Nice To Haves
- Previous experience in customer service, healthcare, hospitality, concierge services, reception, security, or a similar public-facing position.
Responsibilities
- Greet patients, visitors, vendors, and other individuals entering the building in a friendly and professional manner.
- Provide directions to medical practices, offices, elevators, restrooms, and other areas of the building.
- Confirm the appropriate destination for vendors and visitors when necessary.
- Remain aware of the surrounding environment and promptly report suspicious, unusual, or concerning activity.
- Promptly report spills, hazards, damaged equipment, and other unsafe conditions.
- Communicate building-related concerns to management or appropriate staff.
- Recognize situations requiring assistance from a supervisor, management, or local authorities and promptly escalate appropriately.
- Provide courteous assistance to elderly patients, patients with mobility limitations, and individuals requiring additional support.
- Follow organizational policies regarding patient privacy, confidentiality, safety, and workplace conduct.
Benefits
- Medical, dental, and vision insurance.
- Paid time off and paid holidays.
- Company-paid life and long-term disability insurance.
- Voluntary life, AD&D, and short-term disability insurance.
- Critical illness and accident insurance.
- 401(k) savings plan.
- 401(k) employer contribution.
- Pet insurance.
- Commuter benefits.
- Employee Assistance Program (EAP).
- Tax-advantaged accounts (FSA, HSA, and Dependent Care FSA).
- HSA employer contribution when enrolled in a high-deductible health plan.
- Tuition reimbursement.
- Opportunity to grow and develop a career with an industry leader.
- Working relationship with a prestigious group of orthopedic physicians.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
