Medical Office Clinical Receptionist – Women’s Care Clinic – Full-Time, Days

Texas Health Resources•Bedford, TX

2d•Onsite

About The Position

The Medical Office Clinical Receptionist supports patient intake and clinic operations at the Women’s Care Clinic. Under direct supervision, the role performs general administrative duties, including patient check-in and check-out, appointment scheduling, answering and directing calls, collecting patient and insurance information and payments, preparing charts, managing electronic medical record documentation, and confirming upcoming appointments. The receptionist may also work in the back office as needed and may be asked to perform Medical Assistant duties, including collecting specimens, administering ordered medications or vaccines, conducting routine tests, documenting care, maintaining equipment and exam rooms, and assisting with patient rooming and vital signs. The position is full-time, 40 hours per week, Monday through Friday, 8:00 a.m. to 5:00 p.m., at 1615 Hospital Parkway, Suite 100, Bedford, Texas. The clinic emphasizes teamwork, collaboration, compassion, empathy, and providing accessible, integrated, and reliable healthcare in a fast-paced, high-volume setting.

Requirements

High school diploma or equivalent.
Current Medical Assistant Certification or Licensed Vocational Nurse credential.
BCLS (Basic Cardiac Life Support) maintained every two years and within 90 days upon hire.
Successful completion of the THPG Clinical Training educational program with demonstrated competency in required skills within 90 days of job entry.
Knowledge of insurance authorization and billing requirements.
Strong customer service and communication skills.
Organizational and time-management skills.
Proficient computer skills.
Knowledge of clinic procedures and regulatory requirements.
Strong work ethic and a high level of professionalism.
Ability to work as a team player and handle multiple projects simultaneously in a fast-paced environment.

Nice To Haves

Six months of healthcare experience in a clinical setting.

Responsibilities

Deliver care to patients using the Medical Office Clinical Receptionist Process.
Perform general administrative support duties associated with patient intake under direct supervision.
Check patients in, complete required paperwork, and help ensure an efficient admitting process that complies with clinic and regulatory policies.
Answer phone calls and direct them appropriately.
Schedule appointments according to office guidelines.
Obtain accurate patient and insurance information and collect copays and deductible amounts.
Copy or scan patient access materials, such as identification, referrals, and insurance cards, into the correct location in the electronic medical record.
Prepare charts for appointments and ensure required information is complete.
Conduct patient check-out, including pricing services, collecting patient-responsibility payments, and scheduling follow-up appointments.
File and retrieve records and assist with filing registration documentation in electronic medical records.
Confirm next-day appointments and inform patients about required documentation and time-of-service payments.
Follow up with patients regarding the Missed Appointment Policy and send appropriate communications.
Perform other duties as assigned.
When asked to function as a Medical Assistant, draw and collect blood samples, prepare specimens for laboratory analysis, administer ordered medications or vaccines, and perform routine tests such as EKGs.
When performing Medical Assistant duties, document plans of care, tests, and examination results; prepare, clean, and sterilize instruments; maintain equipment; and dispose of contaminated items according to protocol.
Keep patient exam rooms stocked, clean, and orderly.
Promote patient safety and well-being while rooming patients, obtaining chief complaints and vital signs, handling specimens, charting visit information, and performing injections as needed.
Perform administrative tasks on an as-needed basis.