Medical Office Receptionist – Women’s Health Specialists Clinic – Full-Time, Days

Texas Health Resources•Dallas, TX

6d•Onsite

About The Position

The Medical Office Receptionist supports the Women’s Health Specialists Clinic, an established OB/GYN practice serving women across all ages and stages of life. The clinic emphasizes compassionate, empathetic patient service and collaborative teamwork in a fast-paced, multi-provider environment. Under direct supervision, the receptionist helps ensure efficient patient registration and clinic operations while following clinic and regulatory requirements. Duties include managing check-in and check-out, phone calls, appointment scheduling, patient and insurance information, payments, electronic medical record documentation, chart preparation, and appointment follow-up. The role is full-time, 40 hours per week, Monday through Friday, 8:00 a.m. to 5:00 p.m., at 8160 Walnut Hill Lane, Suite 200, Dallas, Texas.

Requirements

High school diploma or equivalent.
Outgoing disposition and friendly attitude.
Strong attention to detail.
Ability to multitask front-desk responsibilities in a busy clinic.
Outstanding communication, interpersonal, customer service, and organizational skills.
Knowledge of insurance authorization and billing requirements.
Demonstrated customer service and communication skills.
Organizational and time-management skills.
Proficient computer skills.
Knowledge of clinic procedures and regulatory requirements.
Strong work ethic and high level of professionalism.
Ability to work as a team player and handle multiple projects simultaneously in a fast-paced environment.

Nice To Haves

Six months of medical experience in a clinic is strongly preferred.
Six months of business-office customer-service experience is preferred.

Responsibilities

Deliver care to patients utilizing the Medical Office Receptionist Process.
Check patients in and complete necessary paperwork to support an efficient admitting process and compliance with clinic and regulatory policies.
Answer phone calls and direct them appropriately.
Schedule appointments according to office guidelines.
Obtain accurate patient and insurance information and collect copayments and deductible amounts.
Copy and scan patient-access materials, such as identification, referrals, and insurance cards, into the appropriate electronic medical record location.
Prepare charts for appointments and ensure all necessary information is complete.
Conduct patient check-out, including pricing services, collecting patient-responsibility payments, and scheduling follow-up appointments.
File and retrieve records and assist with filing registration documentation in electronic medical records.
Confirm next-day appointments and advise patients about required documentation and time-of-service payments.
Follow up with patients regarding the Missed Appointment Policy and send appropriate communications.
Perform other duties as assigned.