Medical Office Clerk (27509)

LTSi•Bethesda, MD

13d•Onsite

About The Position

Laredo Technical Services, Inc. (LTSI) is seeking a Medical Office Clerk to provide clerical and administrative support at Walter Reed National Military Medical Center. LTSI specializes in staffing services for federal government agencies, connecting qualified professionals with opportunities. As a Certified Service-Disabled Veteran Owned Small Business (SDVOSB) and Minority Business Enterprise (MBE), LTSI values excellence, a strong work ethic, and a sense of urgency. They are also a proud member of the Military Spouse Employment Partnership (MSEP) and encourage military spouses to apply.

Requirements

High School diploma or General Educational Development (GED) equivalency.
Basic medical terminology required.
At least one year in medical office scheduling, in an office setting, or at least one year of relevant experience.
Must be able to read, write, speak and understand English.
Be a U.S Citizen.

Nice To Haves

Knowledge of the scope of care of their unit/clinic, knowledge of the unit/clinics policies and procedures.
Knowledge of unit/clinic for scheduling appointments and referring patients to the appropriate sections for appointments or treatment.
Knowledge of how to refer or transfer patients to other medical clinics/units for appropriate tests, consultations or care.
Thorough knowledge of the contents and order for assembling medical records, paper and electronic, the requirements for periodic review and update of records.
Sufficient knowledge of clinic/unit functions and services to properly arrange patient appointments or inpatient bed availability to prevent conflicts in patient care and treatment.
Knowledge of regulations and policies related to patients’ identification requirements; establishment of patient eligibility, to include the Defense Enrollment Eligibility Reporting System (DEER) system; procedures to be followed if deficiencies are noted; and restrictions relative to the release of medical information.
Knowledge of the procedures and details of admission, care and discharge of inpatients and/or the in-processing, care and out-processing of outpatients and guests.
Knowledge of regulations, guidelines, and policies related to patients and the authority under which the Ambulatory Data System (ADS); Corporate Information System (CIS), and Patient Appointment System (PAS) are applied and how they function.
Knowledge and skill inquiring to obtain factual information and explain clinic/unit services, policies, procedures, regulations and complaint procedures to patients, family members and staff, etc.
Knowledge and skill in informally resolving problems through discussion with patients voicing a complaint and when potentially exposed to mental and physical abuse from emotionally-disturbed patients and distraught visitors.
Knowledge of format, spelling, grammar, and punctuation to type a variety of material.
A qualified typist is required.
Experience with MHS GENESIS, Defense Enrollment Eligibility Reporting System (DEERS), Behavioral Health Data Portal (BHDP), Secure Messaging, ESSENTRIS, Limited Duty Sailor Marine Readiness Tracker (LIMDU SMART), Military Filing System.
Knowledge of contents of a military medical record, layout, sections, and family member prefix designation, forms used in a MTF, and the medical record tracking procedures.

Responsibilities

Provide clerical/administrative support.
Schedule appointments in MHS GENESIS for primary care, specialty, and subspecialty medical care.
Call patients to schedule, reschedule, and/or cancel appointments as needed, including for consult/referral specialty care within the MTF.
Serve as a medical records technician to process and maintain inpatient, outpatient, or ambulatory procedure unit medical records.
Compile or extract medical records data to ensure compliance with regulatory requirements.
Use standard office equipment, including computers, copiers, fax machines, and telephone systems.
Maintain patient confidentiality.
Receive patients and visitors, obtain identifying information, and determine the nature of the visit/call.
Record and relay messages and/or redirect calls as necessary.
Ensure patients complete all necessary forms prior to being seen by a provider.
Provide information regarding unit, clinic, and hospital policies, procedures, and locations.
Monitor and communicate delays in scheduled appointments to appropriate staff and patients.
Attempt to resolve complaints of a local administrative nature and refer other complaints to appropriate authorities.
Enter, manipulate, and/or retrieve information and data from automated systems.
Ensure all beneficiaries, excluding active duty, complete DD Form 2569 Third Party Collection Program - Medical Services Account – Other Health Insurance annually.
Release and maintain automated master appointment schedule, ensuring required appointment access is available at all times.
Coordinate appointments daily and process unexpected changes of provider schedules/rescheduling.
Manage the central scheduling/appointing system, maintaining the automated database, purging outdated schedules/templates, merging templates, inputting templates, and creating schedules.
Modify schedules and reports as necessary to accommodate walk-in and telephone consults.
Utilize government computer system tools and standard protocols and procedures to facilitate maintenance of appointment slots, rescheduling options, or cancellation processing.
Maintain all patients' records, electronic or paper, according to regulation, ensuring each entry contains proper patient and health care provider identification.
File original medical documentation in the patient record, and copies of medical documentation into research files as necessary.
Perform Quality Assurance monitoring regarding the completion and contents of the patient record.
On patient discharge, transfer, or completion of appointment, verify and assure that the record of the patient treatment is administratively complete.
Perform clerical duties inherent in the admission, care, and discharge of inpatients or the in-processing, care, and out-processing of outpatients and guests.
Notify appropriate staff of the patient's arrival.
Reconcile end-of-shift/end-of-day processing and reports.
Type routine correspondence, progress reports, medical statements, memoranda, and statistical reports using various automation systems and programs.
Review, appoint, and book all consults using the appropriate booking module.
Coordinate with providers and verify accuracy of provider schedules to prevent miss-booking and surgical conflicts.
Ensure all appointments are timely and in accordance with the request of the Chief.
Coordinate with the coding department to correct misappropriated codes and update them into MHS GENESIS.
Submit required reports to the chief, LIMDU coordinator, and/or director/deputy director as requested using MHS GENESIS and/or LIMDU SMART data reporting menu.
Respond to emergency calls, and notify emergency medical personnel.
Operate emergency phone lines, public announcement systems, and emergency alarm systems.
Clearly communicate with patient and associated parties during emergency related operations.