Medical Office Associate-CMG Bariatrics-Full time, Days

Centra Medical Group • Lynchburg, VA

17h

About The Position

The Medical Office Associate (MOA) is an entry-level position and the primary contact for patients in person and by telephone. The role provides administrative support to patients, medical practice office staff, and care providers. Duties may include patient registration, appointment scheduling, charge entry, payment collection, insurance verification, answering and directing calls, and contacting patients about appointments.

Requirements

• High school diploma or GED.
• Knowledge of customer service principles and techniques, including the ability to interact with patients and family members in a friendly, courteous, and professional manner.
• Knowledge of general office support practices and related office equipment.
• Computer skills.
• Experience answering a multi-line telephone system and communicating with callers in a friendly, courteous, and professional manner.
• Experience performing detailed tasks while maintaining accuracy and efficiency.
• Excellent oral and written communication skills, including accurate grammar, spelling, and punctuation.
• Ability to maintain confidentiality at all times.
• Ability to interact with diverse groups.
• Ability to work in a high-volume, fast-paced environment.

Nice To Haves

• Coursework in medical terminology, business/administrative support, or a related field.
• Knowledge of medical office practices and procedures.
• Knowledge of electronic health records and practice management systems.
• Experience using MS Office products.
• Experience providing general clerical support in an office environment.
• Experience in medical settings.
• Current, active American Heart Association Basic Life Support (AHA BLS) course completion card.

Responsibilities

• Answers and directs calls and forwards messages as appropriate.
• Assists and interacts with patients, providing excellent patient/customer service to support patient satisfaction.
• Assists patients with the registration process, including form completion.
• Enters patient charges into the practice management system.
• Schedules patients for internal and outside referral appointments as appropriate.
• Verifies patient insurance eligibility.
• Performs reconciliation, closing, and end-of-day procedures.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED