Medical Office Associate I Per Diem OMC
About The Position
The Medical Office Associate I is responsible for general reception, patient registration, billing, and customer service. The associate welcomes and directs visitors, handles telephone inquiries, supports patients and families, and coordinates with clinical and administrative teams. The role includes preparing patient paperwork and educational materials, registering patients in EPIC, maintaining confidentiality, verifying insurance and authorization, and assisting with the pre-certification process. The position also requires operating office and communication equipment, prioritizing multiple tasks, and working cooperatively with colleagues.
Requirements
- High school diploma or equivalent experience.
- Excellent verbal and written communication skills.
- Customer-focused approach and demonstrated ability to multitask.
- Proficiency with the Microsoft Office suite.
Nice To Haves
- Prior administrative experience in an imaging facility.
- Prior EPIC experience.
Responsibilities
- Greet department visitors courteously, follow department scripting protocols, answer questions, provide information, and direct customers appropriately.
- Answer telephone calls courteously using department scripts and AHS standards, and communicate effectively with internal and external customers.
- Provide consistent customer service, act as a liaison to patients and families, and use service recovery when appropriate.
- Distribute patient history forms before procedures; prepare paperwork and educational materials for outpatient contrast media distribution; direct clinical questions to appropriate staff.
- Access, interpret, and communicate information for age-appropriate care.
- Register patients in EPIC according to AHS standards; protect confidential information; obtain accurate demographic details; scan insurance and identification cards; and obtain required financial responsibility, Charity Care eligibility, and treatment consent signatures.
- Verify active insurance coverage and required authorization before registration, and inform patients about privacy notices, consent to treat, and billing.
- Operate photocopiers, fax machines, CD burners, printers, telephones, paging systems, and CYRACOM language services.
- Communicate with the pre-certification department about outstanding appointments for the following day, notify patients before their exam if pre-certification is outstanding, and assist with authorization as needed.
- Treat coworkers respectfully, maintain open communication with peers and supervisors, provide feedback and suggestions, contribute to the team, multitask, prioritize, and proactively address questions and concerns.
- Perform other tasks and duties as assigned by management.
Benefits
- Medical, dental, vision, and prescription coverage (for team members working 22.5 hours per week or above).
- Life and AD&D insurance.
- Short-term and long-term disability, with options to supplement.
- 403(b) retirement plan with employer match and additional non-elective contribution.
- PTO and paid sick leave.
- Tuition assistance, advancement, and academic advising.
- Parental, adoption, and surrogacy leave.
- Backup and on-site childcare.
- Well-being rewards.
- Employee Assistance Program (EAP).
- Fertility benefits and Healthy Pregnancy Program.
- Flexible spending and commuter accounts.
- Pet, home and auto, identity theft, and legal insurance.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
