Medical Assistant I -Psych, per diem

Mass General Brigham•Boston, MA

1d•Onsite

About The Position

Under the direction of the Nurse Manager, the Medical Assistant works in a clinical setting providing direct and indirect service to patients and providers. Working with the interdisciplinary health team, the role provides clinical, administrative, and technical support in the Ketamine Infusion Unit. The Medical Assistant is also cross-trained to perform administrative responsibilities of the Patient Service Coordinator II. The role provides safe, compassionate patient care under the supervision of the Medical Director and licensed personnel, including RNs. It supports patient flow, collects and documents clinical observations, monitors patients receiving ketamine, assists with treatments and procedures, promotes patient safety and comfort, and helps maintain a safe clinical environment. Administrative duties include backup check-in and checkout support, appointment scheduling, encounter-form processing, and related patient-service functions.

Requirements

High school diploma or equivalent.
Basic Life Support (BLS) certification is preferred.
National Certified Medical Assistant credential is preferred.
Massachusetts Emergency Medical Technician—Basic credential is preferred.

Nice To Haves

Basic Life Support (BLS) certification from a listed issuer.
National Certified Medical Assistant certification.
Massachusetts Emergency Medical Technician—Basic credential.

Responsibilities

Facilitate timely patient flow from the waiting room to infusion chairs, as close as possible to scheduled appointment times.
Obtain and document vital signs, height, weight, pain level, and allergies in the patient record, and monitor vital signs during ketamine administration according to protocol.
Promptly report significant changes in vital signs or acute symptoms to the MD, anesthesiologist, or staff nurse.
Conduct brief focused patient assessments, including assessment of interval changes.
Perform patient treatments and procedures according to standard policies and procedures, including blood pressure cuff and pulse oximetry probe placement and oxygen saturation measurement.
Provide comfort items and snacks, assist with discharge procedures and linen changes, and help coordinate infusion-schedule changes with the MD and administrative assistant.
Prepare informed-consent forms and physically prepare patients for examinations and therapeutic procedures; assist care providers with these procedures.
Instruct and assist patients during infusions and explain clinic expectations to patients and families.
Participate in daily operational activities that support a safe patient and staff environment and maintain JACHO standards on the unit.
Care for medical equipment and supplies and monitor sterilization of appropriate equipment.
Promote patient safety by escorting patients between waiting and treatment areas, rounding to help prevent falls, assisting with toileting, supporting patient transfers and bed positioning, and providing nutritional snacks as appropriate.
Collaborate with the Medical Director to identify learning needs, attend educational programs, and comply with required training standards.
Provide backup for check-in and checkout functions in accordance with MGH/MGPO Front Desk Standards and the Cadence Front Desk Check In User without Registration Training Track.
Maintain patient confidentiality and privacy in accordance with HIPAA guidelines.
Provide basic information and instructions about hospital and practice procedures and arrange escort or interpreter services as needed.
Use automated systems required on the unit, including the Ambulatory Patient Tracking System and Voalte communicating system.
Schedule patient appointments using Epic Hyperspace and print upcoming schedules for patient verification and confirmation.
Manage daily encounter-form processing and reconciliation; use scanning procedures and label printing, and ensure required encounter forms are complete.
Remain current on changing unit issues that affect initial patient flow.