Medical Assistant I -Psych, per diem

Mass General Brigham•Boston, MA

1d•$22 - $25•Onsite

About The Position

The Medical Assistant works in the clinical setting under the direction of the Nurse Manager, providing direct and indirect service to patients and providers in the Ketamine Infusion Unit. The role works with the interdisciplinary health team to provide clinical, administrative, and technical support in the delivery of healthcare. The Medical Assistant is also cross-trained to perform the administrative responsibilities of a Patient Service Coordinator II. Clinical responsibilities include supporting patient flow, monitoring and documenting patient information and vital signs, assisting with treatments and procedures, helping patients during infusions, and contributing to a safe patient and staff environment. Administrative responsibilities include providing backup for check-in and checkout, assisting with appointment scheduling and encounter processing, and maintaining patient privacy and confidentiality.

Requirements

High school diploma or equivalent required.
Experience cannot be accepted in lieu of a degree.
Provide patient care under the supervision of the Medical Director and licensed personnel.
Maintain patient confidentiality and privacy in accordance with HIPAA guidelines.
Competence in use of automated systems used on the unit.
Knowledge of the Voalte communication system and basic understanding of the Ambulatory Patient Tracking System.
Competence in scheduling appointments using Epic Hyperspace.

Nice To Haves

Basic Life Support (BLS) certification from various issuers preferred.
Nationally certified Medical Assistant credential from various issuers preferred.
Massachusetts Emergency Medical Technician-Basic credential preferred.

Responsibilities

Provide safe, compassionate patient care under the supervision of the Medical Director and licensed personnel, including RNs.
Perform duties and responsibilities described in the Medical Assistant position description.
Facilitate timely movement of patients from the waiting room to infusion chairs, as close as possible to scheduled appointment times.
Obtain and document vital signs, height, weight, pain level, and allergies in the patient record as directed.
Monitor vital signs for patients receiving ketamine administration according to protocol, and promptly report significant changes or acute symptoms to the MD, anesthesiologist, or staff nurse.
Conduct brief focused patient assessments, including review of interval changes.
Perform patient treatments and procedures according to standard policies and procedures, including placement of blood pressure cuffs and pulse oximetry probes and measurement of oxygen saturation.
Provide comfort items and snacks, assist with discharge procedures and linen changes, coordinate changes in infusion schedules, and prepare informed consent forms.
Physically prepare patients for examinations and therapeutic procedures and assist care providers.
Instruct and assist patients during infusions, and explain clinic expectations to patients and families.
Participate in daily operational activities that support a safe patient and staff environment and maintain JACHO standards on the unit.
Care for medical equipment and supplies and monitor sterilization of appropriate equipment.
Promote patient safety, escort patients to and from treatment areas, and routinely round to assist with fall prevention.
Assist patients with toileting, transfers, and bed positioning, including wheelchair, bed, and stretcher transfers.
Collaborate with the Medical Director to identify and meet learning needs, attend educational programs, and adhere to required training standards.
Provide backup for check-in and checkout functions in accordance with MGH/MGPO Front Desk Standards and the Cadence Front Desk Check In User without Registration Training Track.
Maintain patient confidentiality and privacy in accordance with HIPAA guidelines.
Provide basic information and instructions about hospital and practice procedures and arrange escort or interpreter services as needed.
Use automated systems used on the unit; maintain a basic understanding of the Ambulatory Patient Tracking System and knowledge of the Voalte communication system.
Schedule patient appointments using Epic Hyperspace and print upcoming schedules for patient verification and confirmation.
Manage daily encounter form processing and reconciliation, follow scanning procedures and label printing requirements, and ensure encounter forms are complete for processing.
Remain current on changing unit issues that affect initial patient flow.