Medical Assistant Per Diem

Concentra • Knoxville, TN

3d • Onsite

About The Position

The Medical Support Specialist (MSS) performs routine medical and testing procedures under the direct supervision of the treating clinician and supports other facility functions as needed, including registration and referral management. The role delivers efficient, accurate, one-on-one patient care in a fast-paced environment and helps ensure patients receive quality clinical care and a respectful, welcoming experience. This is a per-diem, as-needed position at the Knoxville, Tennessee location.

The role also involves clerical and front-office work related to patient care and record keeping. It requires access to confidential and sensitive information and ongoing discretion and secure information management. Duties and responsibilities may change at any time with or without notice.

Requirements

• Vocational, technical, or business school education level.
• Graduate of an accredited medical assistant program with completion of an externship highly preferred, or at least one year of direct patient care experience as a medical assistant, or military medical specialist experience; applicable state credentials and regulatory requirements must be met.
• Customarily at least six months of medical assistant experience.
• Knowledge of medical procedures and medical terminology.
• Ability to make decisions or solve problems using logic to identify key facts, explore alternatives, and propose quality solutions.
• Outstanding customer service skills and the ability to deal with people tactfully and professionally.
• Ability to properly handle sensitive and confidential information, including HIPAA and PHI, in accordance with federal and state laws and company policies.
• Ability to communicate clearly and professionally, verbally and in writing.
• Teamwork focus and ability to maintain working relationships with peers and center leadership at all levels.
• Must participate in initial and ongoing training as required.
• Must obtain required Medical Support Specialist certifications, including Drug Screen Collection, Breath Alcohol Certification, and Hair and Oral Fluids Collection.
• Intermediate knowledge of Microsoft Office, including Word, Excel, and Outlook, and ability to enter data into various systems and applications.

Nice To Haves

• Completion of an externship as part of an accredited medical assistant program.
• Working knowledge of state-specific occupational medicine requirements.

Responsibilities

• Perform DOT and non-DOT drug and alcohol testing.
• Prepare patients for physical examinations, take vital signs, and perform required or requested ancillary testing, including vaccines and injections, phlebotomy, PFTs, audiograms, and respirator fit testing.
• Perform rapid screening tests such as influenza, strep, mono, and glucose tests.
• Assist providers during examinations and treatment.
• Perform routine medical procedures as ordered by the treating clinician and triage emergent patients as needed.
• Prepare and assist the clinician with procedure setup and injury care.
• Apply bandages, dressings, and splints as ordered by the treating clinician.
• Dispense medications and DME as ordered by the treating clinician and in accordance with state regulations.
• Complete quality assurance activities on equipment, medical devices, and testing processes used in the center.
• Maintain supplies, clean rooms and equipment, and stock exam rooms.
• Maintain and operate medical devices and equipment, including calibration and record keeping in accordance with current policies and procedures.
• Notify the supervisor immediately if equipment is not functioning properly, supplies are needed, or the facility is not operating as expected.
• Assist with patient flow and volume in partnership with center leadership.
• Keep patients informed about expected wait times throughout their center visit.
• Perform front- and back-office clerical tasks associated with patient care and proper record keeping.
• Ensure documentation is accurate.
• Perform front-office duties, including greeting patients, obtaining authorization, checking patients in and out, communicating wait times, answering a multi-line telephone system, and distributing employer results or paperwork as needed.
• Follow HIPAA guidelines and safety rules.
• Attend center staff meetings or huddles as required.
• Help maintain a neat, clean, and orderly facility.
• Complete applicable training, including monthly clinical competency training.

What This Job Offers

• Career Level: Entry Level
• Education Level: Associate degree