Medical Office Associate I, Full Time, Days, 10am-6pm, AMG Call Center, Morristown, NJ

Atlantic Health System•Morristown, NJ

10h•Onsite

About The Position

The Medical Office Associate I at the AMG Specialty Call Center is responsible for accurately performing scheduling, insurance eligibility verification, and ensuring the collection of patient registration data. This role involves handling flexible work assignments based on daily priorities, adhering to established metrics and guidelines in a high-volume call center environment.

Requirements

High school diploma or equivalent
Experience in a medical office or call center environment
Proficiency in scheduling and patient registration
Knowledge of insurance eligibility verification
Familiarity with Epic Work queues
Excellent communication and customer service skills
Ability to work in a fast-paced, high-volume environment
Ability to multitask and manage time effectively

Nice To Haves

Experience with Epic EMR system
Bilingual abilities

Responsibilities

Accurately handles incoming phone calls, SMS requests, performs patient registration, and places outbound phone calls to schedule appointments for Atlantic Medical Group practices.
Ensures accurate and timely completion of inbound scheduling requests via fax or electronic work queues.
Indicates special patient needs such as special accommodation, exam protocols, or interpreter requirements.
Promotes patient portal usage and connects to registration resources when applicable.
Ensures patients are aware of their upcoming appointment at the time of scheduling and assists with cancelling and rescheduling services.
Triage and manages patient referrals to appropriate specialty practices to ensure patients receive timely and appropriate care.
Completes the patient’s Face sheet at the time of scheduling with all necessary demographic/insurance information and forms/documents to expedite the check-in process.
Maintains and updates patient’s accounts for medical and financial eligibility, operating within Epic Work queues.
Coordinates with patient and physician practice to obtain missing information or inform the patient of appointment status.
Performs real-time insurance verification and interprets responses, communicating insurance participation, financial responsibility, and time of service policy to patients.
Proactively solicits customer feedback.
Provides proactive and timely responses to internal and external customer needs and requests.
Supports revenue cycle department policies, practices, and goals related to patient experience and quality outcomes.
Meets individual productivity and quality expectations in all job functions.
Escalates cases as appropriate and reports errors/mistakes to the direct supervisor for educational purposes.
Maintains knowledge of insurance requirements.
Completes all required trainings, participates in staff meetings and in-services.