Office Services Manager 10am-6pm

The Millennium Group•New York, NY

1d•Onsite

About The Position

Now is a great time to join our growing company! The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Requirements

Management experience in multi-service environment
Effective customer relationship building skills
Effective written and verbal communication skills; proven analytical skills
Excellent planning, prioritization and organizational skills
Proven experience in high volume/fast paced environment
Ability to resolve issues without management supervision required
Proven experience in achieving financial goals related to revenue and profitability managing a monthly revenue
Computer proficiency in email environments, MS Word/Excel or similar program

Nice To Haves

Undergraduate degree preferred
Experience in Mail Services preferred

Responsibilities

Responsible for all aspects of the contracted site services in Mail Operations.
Achieve financial results.
Enhance customer satisfaction.
Increase employee engagement.
Manages expenses, analyzes asset performance and expenditures.
Meets regularly with customer contact and other members of the customer's management team.
Recommends service enhancements based upon knowledge of customer's business strategy.
Maximizes proprietary Quality Management utilization through service quality metrics reviews.
Demonstrates exemplary ethical conduct that establishes an atmosphere of trust and support.
Recognizes performance through fair and honest merit evaluation and rewards employees for innovation, risk-taking.
Coaches and counsels to create a positive atmosphere of professionalism and support; provide honest and timely feedback to employees; addresses performance issues with directness and sensitivity.
Makes fair and equitable hiring decisions that promote workforce diversity while adhering to all applicable regulations.
Oversees training and provides development opportunities.
Effectively balances resources to maximize productivity and efficiency.