Medical Office Associate I, Full Time, Days, 9am-5pm, AMG Call Center, Morristown, NJ

Atlantic Health System•Morristown, NJ

6d•$21 - $35•Onsite

About The Position

The Medical Office Associate I (Scheduler I) handles a high volume of inbound and outbound patient and provider inquiries related to scheduling appointments for physicians across Atlantic Medical Group locations. The role performs appointment scheduling, insurance eligibility verification, and collection of accurate patient registration information. It follows established metrics and guidelines while adapting work assignments to daily priorities. The schedule is Monday through Friday, 9:00 a.m. to 5:00 p.m., in the AMG Call Center in Morristown, New Jersey. The position supports patient access and the patient experience by managing calls, SMS requests, faxes, and electronic work queues; coordinating with patients and physician practices; and directing referrals to appropriate specialty practices. It also helps patients understand appointment, insurance, and financial responsibility information, promotes use of the patient portal, and supports revenue-cycle policies and quality goals. The organization is Atlantic Medical Group, a physician-led and physician-governed multispecialty group with more than 1,000 clinicians at over 300 locations.

Requirements

High school diploma or equivalent.
At least 2 years of healthcare scheduling, patient access, medical office, or call center experience.
Strong knowledge of patient scheduling, registration, and insurance verification.
Excellent verbal and written communication skills.
Ability to work in a fast-paced, high-volume environment.
Strong organizational, problem-solving, and customer service skills.
Proficiency with Microsoft Office Suite.

Nice To Haves

Associate degree preferred.
3–5 years of healthcare call center or patient access experience.
Epic experience preferred.
Previous lead, trainer, or mentoring experience preferred.
Knowledge of specialty scheduling workflows and referral management.

Responsibilities

Handle inbound calls and SMS requests, register patients, make outbound calls, and schedule appointments for Atlantic Medical Group practices in a high-volume environment.
Complete inbound scheduling requests received by fax or through electronic work queues accurately and on time.
Record special patient needs, such as accommodations, exam protocols, or interpreter requirements.
Promote patient portal use and connect patients with registration resources when applicable.
Ensure patients know about upcoming appointments and assist with cancellations and rescheduling.
Triage and manage patient referrals to appropriate specialty practices to support timely, appropriate care.
Complete patient face sheets with demographic and insurance information and required forms or documents at scheduling.
Maintain and update patient accounts for medical and financial eligibility, using Epic work queues to review upcoming visits.
Coordinate with patients and physician practices to obtain missing information or communicate appointment status.
Perform real-time insurance verification, interpret responses, and explain insurance participation, applicable financial responsibility, and time-of-service policy.
Solicit customer feedback and provide proactive, timely responses to internal and external customer needs and requests.
Support revenue-cycle department policies, practices, and goals related to patient experience and quality outcomes.
Meet individual productivity and quality expectations and escalate cases when appropriate.
Report system errors and mistakes to the direct supervisor to support education, coaching, and training.
Maintain knowledge of insurance requirements.
Complete required training and participate in staff meetings and in-services.

Benefits

Medical, dental, vision, and prescription coverage for team members working 22.5 hours per week or above.
Life and AD&D insurance.
Short-term and long-term disability, with options to supplement.
403(b) retirement plan with employer match and additional non-elective contribution.
PTO and paid sick leave.
Tuition assistance, advancement, and academic advising.
Parental, adoption, and surrogacy leave.
Backup and on-site childcare.
Well-being rewards.
Employee Assistance Program (EAP).
Fertility benefits and Healthy Pregnancy Program.
Flexible spending and commuter accounts.
Pet, home and auto, identity theft, and legal insurance.