Medical Office Associate II, Full Time, Days, AMG Call Center,Morristown,NJ
Atlantic Health System•Morristown, NJ
•Onsite
About The Position
The Trainer Scheduler is responsible for coordinating patient appointments while serving as a resource and trainer for scheduling staff within the AMG Specialty Call Center. This role supports onboarding, coaching, and ongoing staff development while ensuring high-quality patient scheduling and registration services.
Requirements
- High School Diploma or equivalent required.
- Minimum of 2 years of healthcare scheduling, patient access, medical office, or call center experience.
- Strong knowledge of patient scheduling, registration, and insurance verification.
- Experience delivering training and presentations to both small and large groups required.
- Proficiency in Microsoft PowerPoint and Excel, with the ability to create training materials, presentations, reports, and job aids.
- Demonstrated ability to work collaboratively in a team environment and partner effectively with leadership and staff across departments.
- Excellent verbal, written, and interpersonal communication skills.
- Strong organizational, problem-solving, and customer service skills.
Nice To Haves
- Epic experience preferred.
Responsibilities
- Train, coach, and mentor new and existing schedulers.
- Facilitate training sessions and confidently present information to both small and large groups.
- Develop and maintain training materials, job aids, presentations, and workflow documentation.
- Serve as a subject matter expert for scheduling workflows, Epic, insurance verification, and patient registration.
- Handle inbound and outbound calls, SMS requests, patient registration, and appointment scheduling.
- Process scheduling requests through work queues, referrals, fax, and other communication channels.
- Assist with patient registration, insurance eligibility verification, and maintenance of demographic information.
- Promote patient portal enrollment and educate patients on appointment requirements.
- Support quality, productivity, and customer service goals.
- Escalate complex scheduling and patient issues as needed.
- Collaborate effectively with leadership and team members to support departmental initiatives and process improvements.
- Participate in staff meetings, training sessions, and special projects.
Benefits
- Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
- Life & AD&D Insurance.
- Short-Term and Long-Term Disability (with options to supplement)
- 403(b) Retirement Plan: Employer match, additional non-elective contribution
- PTO & Paid Sick Leave
- Tuition Assistance, Advancement & Academic Advising
- Parental, Adoption, Surrogacy Leave
- Backup and On-Site Childcare
- Well-Being Rewards
- Employee Assistance Program (EAP)
- Fertility Benefits, Healthy Pregnancy Program
- Flexible Spending & Commuter Accounts
- Pet, Home & Auto, Identity Theft and Legal Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
